Job Summary

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This is a high-visibility leadership role supporting complex equipment and automation solutions, serving as the central hub for post-sale service, customer communication, and dealer coordination. You will own service execution end to end while helping elevate the overall customer experience.

Service Manager – Benefits and Compensation

Competitive base salary
Comprehensive health, dental, and vision insurance
Paid time off and paid holidays
401(k) with company match
Long-term stability with a well-established organization
Professional development and growth opportunities
Collaborative, team-oriented environment

Service Manager – Requirements & Qualifications

This is what Hunter will prioritize screening for

Must Haves

5+ years of experience in service management, technical support, or post-sale operations
Proven ability to manage service tickets, escalations, and customer communications
Strong organizational skills with the ability to manage multiple priorities simultaneously
Experience coordinating service schedules, installations, or field support resources
Ability to interpret technical documentation and communicate solutions clearly
Customer-focused mindset with urgency around follow-up and resolution
Strong written and verbal communication skills

Key Day-to-Day Responsibilities

Monitor and assign incoming service tickets based on urgency, warranty status, and issue type
Act as the primary point of contact for escalated customer and dealer service needs
Coordinate pre-installation meetings for custom orders and company-supported installations
Review weekly shipping schedules and proactively communicate timelines to customers and dealers
Create service quotations for visits, preventative maintenance, and training
Schedule service resources for on-site and remote support engagements
Maintain and distribute service bulletins and technical updates
Support and organize dealer, technician, and factory-based training initiatives
Manage remote service contracts including activation, support coordination, and renewals

Service Manager – Preferred Background & Skills

Experience supporting industrial equipment, automation, or technical machinery
Familiarity with service portals, ticketing systems, or CRM platforms
Experience working with dealers, distributors, or channel partners
Background in preventative maintenance programs or service contract management
Ability to operate comfortably in a fast-paced, detail-driven environment
Strong problem-solving skills with a proactive, solutions-oriented approach

JOB ID: 170383

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Rogers Hornsby

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.