Job Summary

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Director of Rooms – Luxury Resort

Our luxury resort is seeking an experienced Director of Rooms to join our senior leadership team. This is an exciting opportunity for a creative, service-driven leader to help shape operations, elevate the guest experience, and support a high-performing team culture.

Director of Rooms Qualifications

Minimum of 5+ years of experience in a similar leadership role
Strong sense of loyalty, team mentality, and servant leadership
Passion for delivering an exceptional guest experience
Creative, solutions-oriented problem-solving skills
Proficiency in Microsoft Office and SMS Host (or similar systems)

Director of Rooms Responsibilities

Oversee multiple departments including Front Office, Housekeeping, and Guest Services
Lead and develop department leaders through regular check-ins, coaching, and mentorship
Evaluate, refine, and implement policies and procedures to improve operations
Serve as a key liaison for VIP guests and elevated service recovery situations
Support budgeting, forecasting, and financial performance goals

Compensation & Benefits

75% employer-sponsored health insurance
2 weeks PTO
On-site discounted housing
401(k) with company match
Relocation assistance ($10K–$15K)
Strong growth opportunity within the organization

JOB ID: 173178

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Nicole Bernard

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.