Job Summary

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We are seeking an experienced Customer Service Representative to join our campus dining team. This Customer Service Representative would work at the dining/retail office. This is an opportunity to join a great team with an amazing culture. Join a dedicated university services team as you oversee daily front counter operations and provide exceptional support to students, faculty, and staff. This is an opportunity to have a direct impact in a collaborative campus environment known for its commitment to service and operational excellence.

Customer Service Representative

The position is a Monday through Friday day position, 40 hours a week, typically 8am to 4:30pm.

Customer Service Representative Benefits & Compensation

Comprehensive health, dental, and vision coverage
Generous paid time off and holidays
Opportunities for career development and internal advancement
Inclusive and supportive workplace culture

Customer Service Representative Requirements & Qualifications

Previous experience in customer service, office administration, or front desk operations
Strong communication and problem-solving abilities
Ability to supervise and train staff, ensuring compliance with established procedures
Availability to work some overtime as needed during peak periods

Customer Service Representative Preferred Background & Skills

Experience working in a university or higher education setting
Familiarity with ID card management systems or campus access procedures
Proficiency with record-keeping and administrative software

Customer Service Representative Day-to-Day Responsibilities

Process account requests, photo submissions, meal plan changes, and balance daily transactions
Provide outstanding customer service to all students, staff, and visitors
Sell plans and accounts, actively participating in marketing and promotional efforts
Services plan participants, reconcile all transactions, and enforce policies and procedures
Manage inventory and supply levels, oversee paperwork scanning, and coordinate card mailings
Liaise with departments for card production, billing, and access requests
Oversee front counter operations in the absence of the Manager, including during after-hours as needed

JOB ID: 169816

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Amber Gehringer

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.