Chief Operating Officer

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Chief Operating Officer – Fort Worth

Join an innovative hospitality and retail organization at a pivotal time of growth and transformation. As the operational leader, you will partner closely with the Founder & CEO to drive sustainable expansion, cultivate a people-first culture, and ensure every team member and customer experience reflects the company’s mission and values. This is an outstanding opportunity to make an immediate, organization-wide impact while building high-performing teams and scalable operations.

Chief Operating Officer Benefits & Compensation

• Competitive base salary up to $120K
• Opportunities for long-term career advancement in a values-driven, growth-focused company
• Collaborative, supportive culture with a focus on people development
• Exposure to multi-channel hospitality, retail, and production operations

Chief Operating Officer Requirements & Qualifications

• 10+ years of progressive leadership in operations, hospitality, retail, food manufacturing, distribution, or related industries
• 5+ years managing leaders and developing high-performing management teams
• Proven experience recruiting, hiring, onboarding, and developing teams across multiple departments
• Strong track record managing budgets, financial performance, labor planning, and operational scorecards
• Demonstrated ability to scale systems, processes, and teams during growth periods
• Business acumen with experience analyzing financial statements, operational reports, and key metrics
• Experience leading strategic initiatives from planning through execution
• Ability to travel regularly between company locations
• Bachelor’s degree in Business, Operations Management, Hospitality Management, or related field preferred but not required

Chief Operating Officer Preferred Background & Skills

• Experience in multi-unit or multi-department retail, restaurant, hospitality, food manufacturing, or franchise operations
• Familiarity with systems such as Zenput, Trainual, Homebase, Slack, Square POS, Notion, and MarketMan
• Operates with a coaching mindset and commitment to culture and people-first leadership
• Background in organizations operating on EOS or similar business frameworks

Chief Operating Officer Day-to-Day Responsibilities

• Provide operational leadership across all business areas, including retail shops, production, catering, events, wholesale, and logistics
• Establish and monitor company metrics, budgets, and processes to drive sales growth and profitability
• Analyze operational, sales, and financial data to identify opportunities for optimization and improvement
• Coach and develop Leadership Team members, fostering accountability and professional growth
• Create and improve systems and standard operating procedures to increase efficiency and scalability
• Ensure strong alignment, communication, and shared priorities across all departments
• Oversee organizational structure, talent planning, and workforce strategy to support sustainable growth
• Foster a values-driven culture rooted in joy, quality, and connection, ensuring exceptional customer and team experiences

Candidates who are people-focused, strategic, and passionate about continuous improvement will thrive in this leadership role.

JOB ID: 177457

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Ben Irwin

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