Hotel Front Desk Manager

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Front Office Manager

Southfield, MI | $45-50K

Are you a hospitality leader who enjoys creating exceptional guest experiences, developing strong teams, and keeping hotel operations running smoothly? We are seeking a Front Office Manager to lead our Front Desk team and serve as a key member of the hotel's leadership team. This is an excellent opportunity for a guest-focused professional who thrives in a fast-paced environment and is passionate about service excellence.

Benefits & Compensation

• $45,000–$50,000 annual salary
• Comprehensive benefits package
• Paid Time Off (PTO)
• Career growth and advancement opportunities

Key Responsibilities

• Lead all Front Desk and Guest Services operations to ensure an exceptional guest experience from arrival through departure
• Recruit, train, coach, and develop Front Desk Agents and Guest Service Associates
• Create schedules, manage labor costs, and oversee payroll administration for the department
• Handle guest concerns, service recovery situations, billing issues, and operational escalations
• Drive guest satisfaction scores through exceptional service execution and team accountability
• Ensure proper recognition and service delivery for loyalty program and elite members
• Monitor and manage guest service cases while maintaining compliance with brand standards
• Utilize property management and reservation systems to manage room inventory, arrivals, departures, and guest requests
• Support revenue growth through room upgrades, upselling initiatives, and loyalty program enrollments
• Review daily reports, occupancy forecasts, arrivals, departures, and room availability
• Ensure accuracy of billing, deposits, cash handling, night audit procedures, and financial controls
• Manage online travel agency reservations and third-party booking channels
• Coordinate closely with Housekeeping, Engineering, and Sales teams to ensure seamless hotel operations
• Maintain compliance with company policies, operating procedures, safety standards, and brand requirements

Qualifications

• Previous hotel Front Office Manager, Assistant Front Office Manager, Guest Services Manager, or similar leadership experience
• Strong knowledge of front office operations and guest service standards
• Ability to resolve guest concerns professionally and effectively
• Strong organizational, communication, and problem-solving skills
• Experience with hotel property management systems preferred
• Ability to work a flexible schedule, including weekends and holidays as needed

Apply Today

If you're ready to take the next step in your hospitality career and join a team that values leadership, guest service, and operational excellence, we'd love to hear from you. Apply today and help create memorable experiences for every guest, every stay.

JOB ID: 177273

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Tina Churchill-Spencer

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