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Regional Workplace Experience Director – New York, NY

Compensation & Benefits

• $155,000–$172,000 base salary
• 10% annual performance bonus
• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• 3 Weeks Paid Time Off + 9 Paid Holidays
• Relocation assistance available
• Company-paid travel expenses

About the Role

We are seeking an accomplished Regional Workplace Experience Director to lead a multi-site workplace hospitality program supporting one of the nation's premier financial services organizations. This executive leadership role is responsible for driving operational consistency, developing high-performing site leaders, and serving as the primary strategic partner for executive-level client stakeholders across a portfolio of corporate locations. Success in this role is built on leading through others, influencing without direct oversight, and delivering an exceptional workplace experience across every site. The ideal candidate has a proven background leading multi-site workplace hospitality, premium guest services, conference operations, or corporate experience programs while managing managers, building trusted client relationships, and driving measurable operational performance.

Key Responsibilities

Leadership & Team Development

• Lead, coach, and develop approximately 10 Workplace Experience Managers across multiple U.S. locations.
• Foster a culture of accountability, collaboration, and service excellence while ensuring consistency across all sites.
• Mentor leaders through regular coaching, performance management, succession planning, and professional development.

Client Relationship Management

• Serve as the primary executive relationship owner for senior client stakeholders.
• Build trusted partnerships through proactive communication, strategic planning, and operational consultation.
• Lead executive business reviews and present operational performance, KPIs, and continuous improvement initiatives.
• Anticipate client needs and resolve challenges before they impact the workplace experience.

Operational Excellence

• Standardize workplace hospitality programs, service standards, and operating procedures across the portfolio.
• Oversee reception, workplace ambassadors, conference services, reservations, and premium guest experience programs.
• Monitor operational performance through reporting, audits, and service metrics while implementing improvements where needed.
• Partner closely with onsite managers to ensure consistent execution of company and client expectations.

Strategic Leadership

• Collaborate with senior leadership on portfolio growth, operational initiatives, and new site openings.
• Support expansion projects, transitions, and executive-level events.
• Travel approximately 30% to conduct site visits, coach managers, and strengthen client relationships.

Required Qualifications

• 5+ years of experience leading multi-site workplace hospitality, workplace experience, conference services, premium guest services, or corporate hospitality operations.
• Demonstrated success leading managers across multiple locations, not simply managing frontline teams.
• Experience serving as the primary relationship owner for executive-level corporate clients.
• Strong background conducting executive business reviews utilizing KPIs, operational reporting, and performance metrics.
• Proven ability to standardize service delivery across geographically dispersed teams.
• Financial management experience including budgeting, forecasting, labor management, and operational reporting.
• Outstanding leadership, communication, presentation, and relationship-building skills.
• Highly polished executive presence with the ability to influence senior stakeholders.
• Ability to work on-site in New York City five days per week.

Preferred Background

Experience with one or more of the following:

• Corporate Workplace Experience
• Workplace Hospitality
• Premium Guest Services
• Conference & Meeting Services
• Business & Industry Hospitality
• Financial Services or Fortune 500 corporate environments
• Multi-site operations leadership

Ideal Candidate

The successful candidate will have a proven history of:

• Leading managers across multiple locations while driving accountability and consistent execution.
• Building long-term executive client relationships based on trust and strategic partnership.
• Delivering executive business reviews supported by meaningful operational metrics and KPIs.
• Creating standardized service programs across geographically dispersed teams.
• Coaching leaders to proactively identify opportunities, solve problems, and elevate the overall client experience.
• Balancing strategic leadership with a hands-on, service-first approach.

Please Note: This is a regional leadership role focused on executive client partnership, multi-site leadership, and workplace hospitality strategy. Candidates whose experience is limited to restaurant management, hotel operations, event planning, or production-focused foodservice without multi-site leadership and executive client ownership are unlikely to be the right fit.

JOB ID: 176413

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Charles Frede

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