Retail General Manager
Recruiting Partner: Phil Arena
Waikoloa, Hawaii | Hospitality Operations | Not Remote | $72,000 to $75,000 | Job ID: 174310
Job Summary
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Retail General Manager – Waikoloa Village, HI
Join a dynamic retail team at a leading experiential retailer located at an iconic Hawaiian resort destination. This role offers the chance to lead multi-unit operations in one of the region’s most inspiring locations, overseeing three distinct retail locations within the resort. Bring your passion for engaging guest experiences, develop a talented team, and have a tangible impact in a collaborative, growth-oriented environment.
Retail General Manager Benefits & Compensation
- Base salary of $75,000
- $2,000 sign-on bonus (paid in two installments: $1,000 at 90 days, $1,000 at 1 year)
- Comprehensive medical, dental, and vision coverage
- 401(k) retirement plan and flexible spending accounts (FSA)
- Basic life, AD&D, and long-term disability insurance
- Paid vacation, sick leave, and nine paid holidays
- Employee Assistance Program (EAP)
- Profit sharing bonus plan
- 25% employee discount in stores plus exclusive partner savings on products, services, entertainment, and travel
Retail General Manager Requirements & Qualifications
- Minimum 5 years of experience in a similar multi-unit or general merchandise manager role within retail, hospitality, or experiential environments
- Proven expertise in assortment planning, buying, inventory management, and sales analysis
- Demonstrated leadership in diverse, high-performing teams with strong verbal and written communication skills
- Ability to manage a P&L, collaborate cross-functionally, and build relationships with partners
- Must be able to stand, walk, and use hands frequently; ability to lift up to 30 pounds
Retail General Manager Preferred Background & Skills
- Background in experiential, specialty, or branded retail (such as Victoria’s Secret, Bath & Body Works, Build-A-Bear, etc.)
- Experience working closely with venue partners in hospitality or attractions settings
- Hands-on leadership style with small retail teams (key holders, sales associates)
- Strong creative merchandising and visual presentation skills
Retail General Manager Day-to-Day Responsibilities
- Lead and motivate a team across three retail locations within the resort
- Drive operational excellence, sales growth, and an outstanding guest experience
- Ensure adherence to company policies, visual standards, and partner expectations
- Collaborate with resort partners to identify opportunities and resolve issues
- Recruit, onboard, and develop team members at all levels
- Maintain inventory accuracy, analyze sales trends, and implement best practices
Be a key ambassador for both retail and guest experience at a world-class destination. Apply today to take the next step in your retail leadership journey!
JOB ID: 174310
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Phil Arena
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Additional Information
At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.
