Job Summary

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Personal Lines Account Manager – Davers, MA

Join a stable, well-established insurance agency dedicated to delivering exceptional customer service and tailored solutions. This is an exciting opportunity to manage a diverse book of business while making a direct impact on customer retention and team success.

Personal Lines Account Manager Benefits & Compensation

Competitive compensation based on experience
Comprehensive health, dental, and vision coverage
401(k) with company match
Paid time off and holidays
Supportive, team-oriented culture with opportunities for career advancement

Personal Lines Account Manager Requirements & Qualifications

High school diploma or GED required
Minimum 3 years of experience in Personal Lines insurance
Property & Casualty Insurance License required
Strong written and verbal communication skills
Proficiency in Microsoft Word, Excel, Access, and PowerPoint
Ability to exercise sound judgment, maturity, and professionalism in all client and team interactions
Experience with Epic System is a plus
Familiarity with cross-selling and upselling insurance products

Personal Lines Account Manager Day-to-Day Responsibilities

Manage a personal lines book of business, providing proactive, individualized customer service
Respond promptly and accurately to complex customer inquiries regarding policies, coverages, and claims
Oversee processing of new policies, renewals, endorsements, and cancellations to ensure accuracy and timeliness
Maintain and update client and policy information within the agency management system
Serve as a trusted advisor, helping clients understand their insurance options and guiding them through coverage selections
Identify opportunities for cross-selling and upselling additional insurance products
Collaborate with team members and participate in agency meetings to support collective goals
Ensure all account management activities comply with company policies and regulatory requirements
Mentor and assist in the training of junior account managers as needed

If you’re passionate about delivering great service and growing your skills in a respected insurance agency, we encourage you to apply.

JOB ID: 171508

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Tyler Spencer

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.