Vice President of Residential Operations

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Vice President of Residential Operations

Body of Ad:

An exceptional opportunity for a senior leader to shape and elevate multi-site residential programming serving youth across multiple locations. This executive role drives strategy, operational excellence, regulatory compliance, and a culture rooted in trauma-informed care, belonging, and measurable outcomes.

Benefits and Compensation:

• Competitive executive-level base salary
• Performance-based bonus structure
• Comprehensive medical, dental, and vision insurance
• Generous paid time off and holidays
• 401(k) with employer contribution
• Life and disability insurance
• Professional development and executive leadership training support
• Mileage reimbursement
• Employee assistance program
• Mission-driven, collaborative leadership culture
• Opportunity to influence multi-state program growth and impact

Requirements & Qualifications:

• Bachelor’s degree in Human Services, Education, Psychology, or related field required; Master’s degree preferred
• 8–10+ years of progressive leadership experience in residential or congregate care settings
• Demonstrated success leading multi-site operations and large, diverse teams
• Strong knowledge of trauma-informed care, youth development, and residential best practices
• Experience with CARF standards and multi-state regulatory compliance
• Proven fiscal management and budget oversight experience
• Strong organizational, communication, and strategic problem-solving skills
• Computer proficiency and experience with operational reporting systems
• Ability to work flexible hours and participate in on-call rotation
• Valid driver’s license and reliable transportation
• Ability to execute emergency response techniques as needed
• Successful completion of motor vehicle, criminal, and required background checks

Must Haves:

• Lead CARF accreditation readiness efforts, including corrective action planning and audit preparation across multiple sites
• Evaluate restraint incidents, conduct root cause analysis, and implement restraint reduction strategies with measurable tracking
• Partner with Admissions to actively manage census, payor mix balance, and capacity planning
• Oversee residential dining services to ensure regulatory compliance, nutritional quality, and budget alignment
• Design staffing models that reduce overtime while maintaining appropriate supervision ratios
• Integrate residential, clinical, and educational programming to ensure holistic service delivery
• Develop community partnerships that create employment, enrichment, and experiential opportunities for youth
• Implement engagement strategies that reduce turnover and strengthen leadership bench development
• Oversee facility safety protocols, licensing standards, and crisis response systems across all locations
• Use outcome data to drive continuous improvement initiatives tied to student achievement and well-being

Preferred Background & Skills:

• Experience in multi-state residential or therapeutic educational environments
• Advanced training in Positive Behavior Support, Therapeutic Crisis Intervention (TCI), and Family Systems approaches
• Experience scaling residential programs or leading organizational growth initiatives
• Strong executive presence with experience representing organizations in public forums
• Background in change management and culture transformation initiatives
• Experience working with diverse funding sources and government contracts
• Demonstrated success improving census growth and financial performance

If you are a mission-driven executive leader passionate about youth development, operational excellence, and building inclusive, high-performing teams, this role offers the opportunity to create meaningful, measurable impact at scale.

JOB ID: 171566

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Samantha McDermott

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