Job Summary

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Job Title: Landscape Account Manager

Position Overview

We are seeking a driven and relationship-focused Landscape Account Manager to oversee a diverse portfolio of commercial and HOA clients. In this role, you will ensure exceptional service delivery, strengthen long-term client partnerships, and help grow revenue through strategic upselling. If you thrive in a fast-paced environment and enjoy balancing client success with business growth, this opportunity offers both challenge and reward.

What You’ll Do

Client & Contract Management

Manage a portfolio valued at $1.2M–$1.5M in cyclical landscape maintenance contracts.
Maintain a 90% client retention rate through proactive communication and outstanding service.
Oversee contracts, enhancements, and renewals using Aspire software.
Conduct monthly site audits to ensure quality, identify opportunities, and address concerns before they escalate.

Sales & Revenue Growth

Achieve 60% or more in upsell revenue relative to your existing book of business.
Identify enhancement opportunities and present tailored proposals to commercial and HOA clients.
Drive renewals for landscape maintenance and snow services.

Customer Service & Communication

Act as the primary point of contact for assigned clients, building trust and long-term relationships.
Deliver clear updates on project progress, proposals, and service expectations.
Partner with the Commercial Maintenance Supervisor to ensure crews consistently meet client needs.

Snow & Ice Management

Manage the snow portfolio for your clients, ensuring contracts are executed efficiently.
Coordinate with operations teams to schedule and oversee snow and ice control services.
Resolve client concerns while maintaining accurate billing and documentation in Aspire.

Reporting & Performance

Monitor gross margins to support profitability goals.
Track book-of-business performance, including renewals, retention, and upsell metrics.
Maintain accurate records of client interactions, proposals, and agreements.

What You Bring

Proven experience in commercial landscape account management.
Strong sales and negotiation abilities with a history of successful upselling.
Proficiency with Aspire software for contract management and proposals.
Exceptional customer service and relationship-building skills.
Financial acumen with the ability to analyze performance and adjust strategies.
Snow and ice management experience is a plus.

Reporting Structure: Reports directly to the Branch Manager.

If you’re a proactive professional who enjoys cultivating client relationships, driving growth, and delivering high-quality service, we encourage you to apply and grow your career in a dynamic landscape management environment.

JOB ID: 171315

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Phil Fox

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.