E Commerce Operations Lead

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Join an established, growth-oriented retail organization as an Ecommerce Operations Lead, where you’ll play a critical role in maintaining platform integrity, driving operational excellence, and supporting new digital initiatives. This role is ideal for a detail-oriented operator who enjoys cross-functional collaboration and ensuring a seamless end-to-end customer experience across ecommerce channels.

Compensation & Benefits

• Competitive base salary, commensurate with experience
• Full-time, exempt position with growth potential
• Comprehensive benefits package (medical, dental, vision)
• Paid time off and company holidays
• Collaborative, team-focused culture with supportive leadership

Requirements & Qualifications

• Bachelor’s degree in Business, Marketing, Retail Merchandising, or related field
• 3+ years of ecommerce operations, digital operations, or site operations experience (retail preferred)
• Hands-on experience with ecommerce platforms (e.g., Salesforce Commerce Cloud, Shopify, or similar)
• Working knowledge of data feeds, file formats, and integrations (XML a plus)
• Ability to work onsite in East Texas (relocation considered for the right candidate)
• Willingness to travel up to 10% as needed
• Strong analytical, organizational, and project management skills
• Proven ability to collaborate cross-functionally with technology, merchandising, marketing, and operations teams
• Clear communicator with strong problem-solving abilities and attention to detail

Preferred Background

• Experience supporting ecommerce operations within apparel, footwear, or specialty retail
• Comfortable handling sensitive or confidential information
• Self-starter who can work independently while thriving in a collaborative team environment
• Ability to communicate effectively with both technical and non-technical stakeholders

Key Responsibilities

• Oversee product data, pricing, and inventory workflows within ecommerce platforms
• Monitor site performance and coordinate issue resolution with internal tech teams and external vendors
• Partner with fulfillment and customer service teams to support a high-quality omnichannel experience
• Support initiatives such as ship-from-store, BOPIS, and other fulfillment programs
• Test and validate new site features, enhancements, and promotions prior to launch
• Manage product data feeds and ensure accurate, timely uploads and integrations
• Track and report on operational KPIs including fulfillment performance, site health, and delivery metrics
• Develop and maintain SOP documentation and contribute to continuous process improvement
• Serve as a key operational partner to ensure ecommerce readiness across departments

If you’re looking to step into a high-impact ecommerce operations role within a stable, growing retail organization, this is a strong opportunity to build visibility, ownership, and long-term career growth.

JOB ID: 171125

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Wendy Krepp

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