Job Summary

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Customer Success Manager

Join a rapidly growing e-commerce SaaS provider as a customer success manager supporting merchants as they maximize the value of an innovative software platform. This is an excellent opportunity for a tech-savvy, customer-focused professional eager to collaborate with cross-functional teams and contribute to a scaling organization shaping the future of online commerce.

Customer Success Manager Benefits & Compensation

Competitive base salary (up to $100K)
Opportunity for career growth alongside a scaling team
Work closely with stakeholders across product, operations, and growth
Collaborative, learning-focused culture

Customer Success Manager Requirements & Qualifications

1–3 years of experience in customer support or customer success, ideally within SaaS or e-commerce
Strong written and verbal communication skills
Demonstrated ability to learn complex software and explain it clearly to a non-technical audience
Experience with CRM or customer success tools

Customer Success Manager Preferred Background & Skills

Familiarity with e-commerce platforms such as Shopify or WooCommerce
Technically curious and eager to learn in a growth environment
Highly organized with strong time-management skills
Customer-first mindset and a proactive approach
Comfortable collaborating with teams across the company

Customer Success Manager Day-to-Day Responsibilities

Serve as the main point of contact for customer inquiries via email, chat, and phone
Support onboarding, including account setup, configuration, and basic product training
Guide users on platform features, troubleshooting issues and escalating when necessary
Monitor customer health metrics to proactively identify risks or opportunities
Document customer feedback and trends to support product improvement
Assist with renewals, subscriptions, and account-related questions

If you enjoy helping customers succeed, embracing new technology, and thrive in a collaborative SaaS environment, this is a great opportunity to grow your career.

JOB ID: 169786

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Emily Lauro

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.