Job Summary

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A growing, well-established NYC-based restaurant group is seeking a Senior Director of Operations to oversee day-to-day and strategic operations across a portfolio of full-service restaurants. This role is ideal for a hands-on, people-first operator with a strong background in casual upscale to upscale dining who thrives in fast-paced, high-touch environments.

Key Responsibilities:

Oversee operations for approximately 5 full-service restaurant locations with $15–$20M in total annual revenue
Partner closely with ownership and culinary leadership to ensure operational excellence, consistency, and guest satisfaction
Lead and mentor General Managers and multi-unit leaders, driving accountability, performance, and culture
Own and optimize operational systems, SOPs, labor management, and cost controls
Ensure compliance with all health, safety, and labor regulations
Analyze financial and operational KPIs to drive profitability and continuous improvement
Support new initiatives, openings, and growth projects as needed

Qualifications:

Minimum 5 years of experience in a senior multi-unit operations role within a restaurant group
Proven experience overseeing multiple full-service restaurants (casual upscale or upscale required)
Strong financial acumen with hands-on experience managing labor, food costs, and operational budgets
Exceptional leadership, communication, and team development skills
NYC market experience strongly preferred

Compensation & Benefits:

Base salary up to $150,000, commensurate with experience
Performance-based bonus
Comprehensive health benefits
Paid time off

This is a high-impact leadership role with meaningful influence over operations, culture, and long-term growth within a respected restaurant group.

JOB ID: 169763

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Francesca Brajuha

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.