Job Summary

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Commercial Lines Account Manager – Northshore, MA

Join a respected insurance organization with a culture of kindness, strong accountability, and low turnover. This is an excellent opportunity to make an impact and grow your career within a collaborative, supportive team focused on delivering outstanding client service.

Commercial Lines Account Manager Benefits & Compensation

Competitive base salary, with flexibility for the right experience
50% individual health coverage
3.5% 401(k) match (with employee contribution)
Paid time off (PTO)
Supportive and inclusive work culture
Licensure reimbursement and incentives
Full-time, Monday–Friday schedule (9:00 am–5:00 pm), in-office
Potential for hybrid work schedule after onboarding

Commercial Lines Account Manager Requirements & Qualifications

Minimum 3 years of insurance industry experience (5+ years preferred)
Proven experience servicing personal and/or commercial insurance accounts
Familiarity with agency workflows and carrier communications
Experience using AMS360 software strongly preferred
Strong organizational skills and attention to detail
Professional verbal and written communication skills
Insurance license not required at hire—licensure is encouraged, reimbursed, and incentivized
Bilingual (Spanish strongly preferred)

Commercial Lines Account Manager Day-to-Day Responsibilities

Service and manage an assigned book of small to mid-market commercial insurance accounts
Act as the main point of contact for client inquiries, endorsements, policy changes, and coverage questions
Process policy changes, certificates, audits, cancellations, and reinstatements
Review policy documents for accuracy, coverage consistency, and compliance
Coordinate closely with internal support staff for back-office processing
Communicate with insurance carriers to address policy issues and fulfill service requests
Support renewal cycles with client outreach, coverage reviews, and documentation follow-up
Maintain accurate and detailed client records in AMS360
Ensure a responsive, professional experience aligned with service standards
Collaborate with team members to maintain smooth and accountable workflows

This is a growth-driven opportunity for candidates eager to advance within an organization that values its people, their development, and the quality of service provided to clients.

JOB ID: 169258

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Tyler Spencer

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.