Operations Services Director

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The Operations Services Director is the architect who translates our values and goals into visible, consistent action every single shift. You own the gap between what good hospitality should look like and what guests actually feel when they're with us. You develop leaders who make smart decisions independently. You build standards strong enough to travel through the organization and stick. This is where excellence becomes a habit instead of a heroic act. This is how our promise gets delivered, every shift, everywhere. 

RESPONSIBILITIES

● Design comprehensive service training across five core components: hospitality, brand, food, drink, concept specific service training & standards 

● Document service steps for every concept and role: host stand procedures, server steps of service, bartender standards, manager expectations, quality checks 

● Create concept-specific training materials in partnership with People Manager that reflect brand personality while maintaining core hospitality standards 

● Identify gaps where standards are unclear or missing and teach solutions (with Managing Partner/DO approval) 

WHAT WE DESIRE

● 5+ years as a Multi-Unit or General Manager leader— have run a shifts and managed teams 

● Multi-concept background and fine dining experience preferred 

● Proven ability to train, coach, and develop service teams and managers 

● Experience building and implementing training programs in a restaurant environment 

● Natural Teacher — You can explain the standard and coach someone on how to execute it. 

● Keen Observer — You walk into a shift and see what is working and what needs work. You catch problems before they become patterns 

● Influence Without Authority — You command respect and can hold people accountable without managing them day-to-day 

● Exceptional Communicator & Motivator — You give clear, direct feedback that people can actually use and want to act on 

● Self-Manager — You manage your own time, rotation across concepts, and the ambiguity that comes with the role 

WHAT WE OFFER

● $100,000 – $120,000 Salary 

● Full PTO Package upon hire: 5 days 

● After 6 months of continuous service: 5 additional days 

● After 1 year of continuous service: 15 total days 

● After 3 years of continuous service: 20 total days 

● 401(k) retirement plan with 3% matching contributions from us (after 12 mo. service) 

● Employee health insurance fully paid by the employer (optional family coverage, vision and dental) 

● Company paid life insurance. 

● Company paid short and long-term disability insurance 

● Get an annual bonus after 2 years with us. 

● Employee dining discount at all locations 

JOB ID: 179922

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Hunt Archbold

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