Intake Receptionist

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If you want to work on life-changing, industry-shaking cases; if you want justice for real people; if you work hard and win for your clients—no matter what, This is the firm for you. We are currently seeking an experienced, motivated Intake Assistant to join our team in San Antonio, for one of the top trial firms in the U.S., with offices in Houston, Dallas, Midland, San Antonio, Albuquerque and Baton Rouge. We have recovered billions of dollars for our clients and has set records nationwide with verdicts and settlements in nearly every state.

 

Noteworthy results include:

• $8 billion punitive damages verdict for single products liability plaintiff;
• $557 million verdict for woman hit by a train;
• $222 million verdict for widow of man killed in industrial accident;
• $205 million settlement for multiple clients on the eve of trial;
• $171 million settlement for numerous industrial workers;
• $117 million verdict for pregnant woman in tragic car accident;
• $110 million settlement for individuals harmed by dangerous products;
• $87 million settlement for man who was severely burned while working in an industrial job;
• $76.6 million verdict against Johnson & Johnson for failing to warn about side effects of an anti-psychotic drug;
• $72 million settlement for man injured in oil field accident;
• $44 million verdict for man who lost his leg in a crane collapse;
• $41 million verdict in commercial dispute—the largest commercial verdict in the state of Hawaii;
• $39.7 million verdict for man injured in a workplace fire.

 

DUTIES AND RESPONSIBILITIES:

• Serve as the primary point of contact for incoming calls, including all intake calls
• Communicate with potential clients (Spanish-speaking required)
• Sort and route new and existing client calls appropriately
• Provide receptionist coverage and backup support as needed
• Act as receptionist for a separate office location (AI office)
• Welcome guests and clients, and assist with setting up conference rooms for meetings
• Maintain a professional, organized, dependable, and service-oriented presence at all times
• Perform general receptionist, administrative, and office assistant duties
• Support intake assistant responsibilities as assigned
• Order office supplies and maintain inventory
• Coordinate with and communicate effectively with firm vendors

 

REQUIREMENTS:

• Excellent verbal and written communication skills, with strong grammar, spelling, and attention to detail
• Strong organizational and time-management skills with the ability to prioritize multiple tasks
• Ability to work independently and collaboratively in a fast-paced environment
• Ability to track, manage, and complete multiple assignments accurately and on time
• Demonstrate professionalism by following all firm policies, including attendance, dress code, confidentiality, and security procedures
• Proficiency with Microsoft 365 (Word, Outlook, Excel) and comfort using modern office technology
• Flexibility to work overtime and occasional weekends as needed

 

QUALIFICATIONS:

• Bilingual (Spanish-speaking strongly preferred)
• High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred
• 3+ years of experience in a civil law firm preferred
• Plaintiff personal injury experience is a plus
• Prior receptionist experience in a high-volume call environment preferred
• Administrative support experience preferred
• Experience with Microsoft 365 required
• Filevine experience preferred

 

BENEFITS AND PERKS:

·        Top-of-Market Pay

·        Discretionary Bonuses

o  Based on firm profitability, tenure, and performance

o  Historically generous compared to peer firms

·        Medical, Dental, Vision Insurance

o  AI covers 100% of employee-only medical premium

·        401(k) Retirement Plan

o  Employee contributions from day one

o  After 1 year: Firm contributes 3% of gross pay per paycheck (not subject to vesting)

·        Additional Benefits:

o  Employee Assistance Program (EAP)

o  Health Savings Account (HSA), if eligible

o  Flexible Spending Account (FSA)

o  11 days paid holiday with additional Paid Time Off (PTO)

o  Short-Term Disability (100% employer-paid)

o  Voluntary Long-Term Disability

o  Basic Life & AD&D ($50K provided by firm)

o  Accident & Critical Illness coverage

o  LifeMart Discounts

o  Discounted gym memberships via Well on Target

o  Employee & Client Referral Bonuses

o  Professional Development Opportunities

 

POSITION TYPE:

• This is a full-time position based in San Antonio. Onsite

 

 

JOB ID: 172560

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Sinead Tierney

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