Manager

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About the Role

We are seeking an experienced Manager to support operations for a large-scale, high-volume hospitality and entertainment venue. This role helps drive daily operational execution, team leadership, guest experience, and operational performance across bars, entertainment programming, and shared public spaces.

The Manager is a visible, hands-on leader who supports venue leadership by developing teams, maintaining operational standards, and ensuring an exceptional guest experience. This role requires comfort operating in a fast-paced, dynamic environment with multiple points of service, high guest volume, and frequent events.

Key Responsibilities

Operational Leadership & Execution

• Support day-to-day venue operations, ensuring consistent execution of standards, policies, and procedures
• Maintain a visible leadership presence during peak business periods and major events
• Coordinate effectively with bar operations, entertainment, facilities, and venue teams
• Uphold high standards for service, cleanliness, safety, and guest experience
• Monitor operational performance and communicate opportunities for improvement
• Assist venue leadership in maintaining operational consistency across all guest-facing areas

Bar, Beverage & Service Operations

• Support daily execution of bar and beverage operations
• Coach and develop bartenders and front-of-house team members to deliver exceptional guest experiences
• Ensure consistency in beverage preparation, service standards, and operational procedures
• Assist with beverage inventory management, receiving, ordering, and cost-control initiatives
• Support beverage menu rollouts, promotions, and seasonal updates
• Maintain compliance with alcohol service policies and procedures

Operational & Financial Support

• Support venue performance through effective labor management and scheduling
• Monitor productivity, overtime, and staffing levels
• Assist with inventory management and beverage cost-control efforts
• Identify opportunities to improve operational efficiency and guest satisfaction
• Partner with venue leadership on inventory counts, reporting, and operational performance metrics

People Leadership & Culture

• Lead, coach, and develop hourly team members and supervisors
• Participate in hiring, onboarding, training, and performance management
• Promote a culture of accountability, teamwork, and hospitality
• Support the development of high-potential employees for future leadership opportunities
• Foster a professional, energetic, and guest-focused work environment

Entertainment & Events

• Support operational execution for live entertainment, events, and special activations
• Help ensure appropriate staffing, readiness, and service execution during high-volume periods
• Assist with crowd flow, guest experience, and operational adjustments as business demands change
• Partner with venue leadership and event teams to support successful event execution

Facilities, Vendors & Compliance

• Maintain facility standards in compliance with health, safety, and sanitation regulations
• Coordinate with vendors and service providers as needed to support operations
• Help ensure compliance with alcohol service, employment, and safety regulations
• Promote a safe and welcoming environment for guests and team members

Experience & Qualifications

• 3+ years of management experience in a high-volume hospitality, entertainment, nightlife, brewery, casino, sports venue, or similar environment
• Experience supporting bar and beverage operations preferred
• Strong floor leadership and guest service skills
• Experience managing labor, scheduling, staffing, and operational performance
• Ability to lead, coach, and motivate hourly team members and supervisors
• Experience in entertainment venues, food halls, breweries, nightlife, casinos, sports venues, or other high-volume hospitality environments preferred
• Strong communication, organizational, and problem-solving skills
• ServSafe and alcohol service certification, or ability to obtain upon hire
• Ability to work nights, weekends, holidays, and event-driven schedules
• Ability to stand for extended periods and lift up to 50 pounds

Benefits

• Medical, Dental, and Vision Insurance
• Paid Time Off
• 401(k)
• Opportunity for growth within a dynamic hospitality and entertainment organization

JOB ID: 177062

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Nichelle Ritter

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