Level 3 Systems Engineer

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Location: In‑Office

Job Type: Full‑Time

About Us

We are a fast‑growing Managed Service Provider (MSP) supporting small and mid‑sized

businesses with proactive, reliable IT solutions. Our services include managed IT support,

cloud migrations, network deployments, cybersecurity, backup & disaster recovery, and Co-

Managed IT Support.

We’re committed to building careers, not just filling roles. We promote from within — folks

who show drive, initiative, and consistently deliver will find opportunities to grow. Many in

our leadership started in technical roles and advanced through performance and growth.

Position Overview

As a Level 3 Systems Engineer, you will serve as a senior technical leader in our

organization. Your primary responsibilities are to provide escalation coverage for our level

1 & 2 engineers. You’ll also assist our professional services team with planning and

delivering infrastructure and security projects. If you thrive in an MSP environment, enjoy

client engagement, deep technical challenges, and want a clear growth path, this is a role for

you.

Key Responsibilities

• Act as escalation point for Level 1 and Level 2 technicians on complex or critical issues.

• Partner with the professional services team in scoping, planning, executing, and closing

technical projects.

• Design, implement, and support Microsoft Azure and Microsoft 365 solutions (Exchange

Online, SharePoint, Teams, Intune, Azure AD, Azure VMs).

• Manage and support Windows Server environments: AD, Group Policy, DNS, DHCP,

hybrid Azure AD.

• Configure and troubleshoot networking: LAN/WAN, VLANs, VPNs, firewall

administration (e.g. SonicWall, Fortinet, Ubiquiti), routing, and switching.

• Maintain and optimize virtualized environments (Hyper‑V, VMware ESXi, Azure Virtual

Desktop).

• Oversee backup & disaster recovery solutions.

• Lead cybersecurity initiatives: MFA, EDR/XDR, Conditional Access, Zero Trust

architecture, SIEM/MDR, vulnerability management.

• Develop and maintain automation scripts (PowerShell required; Python or other

scripting a plus).

• Create and maintain documentation and process standards (IT Glue or equivalent).• Participate in client meetings as technical subject matter, help scope solutions, explain

technical designs in business terms.

• Ensure best practices and compliance frameworks (NIST, HIPAA, CJIS) are considered

and applied where required.

Required Skills & Experience

• 8+ years in IT, with at least 5 years in an MSP environment.

• Track record of assisting in or leading cloud migrations, infrastructure projects, and

complex escalations.

• Deep expertise in Azure, Microsoft 365, Windows Server, Active Directory.

• Strong networking knowledge: VPNs, firewall configs, VLANs, routing, switching.

• Experience with virtualization platforms and desktop virtualization.

• Proven experience with backup & DR solutions.

• Strong scripting/automation skills (PowerShell essential; additional languages a plus).

• Outstanding communication and client management skills.

• Ability to translate technical designs into business value and contribute to vCIO

conversations.

Preferred Certifications

• CompTIA Security+ / Network+ or comparable

• Microsoft 365 Solutions Architect – Modern Work and/or Infrastructure (AZ-104, MD-

102, MS-700, etc.)

What We Offer

• Health, Dental, Vision coverage

• IRA with 3% company match

• Paid Time Off & Holidays

• Bonus pay, comp time, and cash incentives based on performance

• Certification & training reimbursement / incentive program

• A culture of growth, recognition, internal promotion, and investing in your career

 

JOB ID: 171505

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Tom Naylor

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