Job Summary

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We are seeking an experienced Customer Service Manager to lead and support a customer service team in a fast-paced manufacturing environment. This role oversees daily operations, domestic and international order processing, and cross-functional coordination to ensure exceptional customer satisfaction.

Compensation & Benefits

2 weeks of vacation
10 paid holidays (bank holidays)
6 personal days
Medical and dental insurance (72% employer-paid)
Optional vision coverage
Life and disability insurance
SIMPLE IRA with 3% employer match
Company laptop and cell phone
All travel expenses and mileage reimbursed

Key Responsibilities

Lead, train, and coach Customer Service Representatives
Oversee order management, quotes, and timely shipping
Collaborate closely with Sales, Production, Shipping, and Quality teams
Manage international customer and distributor relationships
Handle international orders, documentation, and shipping coordination
Monitor customer issues, returns, and initial complaint resolution
Maintain departmental procedures, organization, and supplies
Provide hands-on support for order entry and customer inquiries as needed

Qualifications

Prior customer service leadership experience
Strong organizational and communication skills
Experience with ERP/CRM systems preferred
Knowledge of international shipping and documentation a plus

JOB ID: 171265

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Greg Dickinson

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.