Job Summary

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We are partnering with a fast-growing, profitable marketing technology company to hire a Head of Account Management. This is a newly created role designed for a senior individual contributor who thrives in high-autonomy environments and wants full ownership of customer retention and renewal revenue.

Head of Account Management Benefits

Competitive base
Quarterly performance bonus
PTO
Healthcare
High autonomy and ownership
Performance-based compensation with strong upside
Opportunity to build and define a critical function

Head of Account Management Responsibilities

Own long-term customer relationships and annual renewals
Lead renewal, save, and expansion conversations with senior marketing stakeholders
Analyze account engagement and usage data to proactively manage retention risk
Support customers with performance marketing strategy and execution
Build systems, workflows, and playbooks for account management from the ground up
Partner cross-functionally with operations and customer success leadership

Head of Account Management Requirements

Proven experience closing deals and managing commercial conversations
Deep expertise in digital or performance marketing
Background in SaaS, marketing technology, or digital agencies
Comfort operating in a startup environment with minimal structure
Strong analytical and relationship-management skills

Head of Account Management Nice to Haves

Early-stage startup experience
Experience working directly with marketing teams on campaign execution

Location: New York preferred (flexible for the right candidate)

JOB ID: 170768

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Brian Douglas

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.