Complex Sales Manager

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Are you a driven hospitality sales professional who thrives on building relationships, closing high-value business, and creating memorable client experiences? Join our dynamic hotel sales team in Orlando, Florida, where no two days are the same, and every interaction is an opportunity to drive revenue, grow market share, and make an impact. This is an exciting opportunity for a strategic and energetic sales leader who excels in a fast-paced environment and is passionate about delivering exceptional results in one of the country’s top hospitality destinations.

Complex Sales Manager Benefits

• Competitive salary up to $110K with quarterly performance-based sales incentives
• Comprehensive medical, dental, and vision benefits
• Global travel program with deeply discounted hotel stays
• Paid time off, parental leave, and mental health support resources
• 401(k) with company match and employee stock purchase plan
• Career growth and leadership development opportunities
• High-visibility role with direct impact on a top-performing convention sales complex

Complex Sales Manager Responsibilities

• Prospect, research, and generate new group and business travel leads through proactive sales efforts, networking, and market analysis
• Develop and maintain strong relationships with corporate accounts, intermediaries, convention bureaus, and key clients
• Create and execute strategic sales plans to maximize revenue across guest rooms, meeting space, and food & beverage offerings
• Conduct outside sales calls, attend industry events and tradeshows, and represent the hotel within the local and national market
• Manage and maintain a robust sales pipeline to achieve monthly, quarterly, and annual revenue goals
• Negotiate contracts, pricing, and commission agreements while protecting hotel profitability and strengthening client partnerships
• Conduct engaging and personalized hotel site tours that showcase the property and align with customer needs
• Collaborate with operations, catering, revenue management, and legal teams to ensure the successful execution of booked business
• Accurately maintain account activity, customer details, and booking information within Delphi FDC and other sales systems
• Monitor market trends and competitor activity to identify opportunities to capture additional market share

Complex Sales Manager Requirements

• Minimum 3+ years of hotel sales – dual property sales is a huge plus
• Proven track record of meeting or exceeding sales and revenue targets
• Strong prospecting, networking, negotiation, and relationship-building skills
• Excellent verbal and written communication skills with the ability to present confidently to clients and stakeholders
• Ability to analyze market trends and develop strategic business plans.
• Extensive experience managing group sales, corporate accounts, association accounts, and complex hospitality contracts
• Proficiency with CRM and lead management systems such as Delphi FDC or similar platforms
• Self-motivated, organized, and able to manage multiple priorities in a fast-paced environment
• Willingness to travel locally for outside sales calls, networking events, and client meetings
• Passion for hospitality and delivering exceptional customer experiences

JOB ID: 175840

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Marcia Recks

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