Sales and Customer Service Manager

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Sales and Customer Service Manager

Join an established manufacturing organization as a customer service manager in a key leadership role. This is an opportunity to shape the customer experience, drive growth, and collaborate across teams within a supportive, growth-oriented environment.

Sales Customer Service Manager Benefits & Compensation

• Competitive salary based on experience
• Health, dental, and vision coverage
• Opportunities for growth and professional development
• Inclusive team culture with a focus on continuous improvement

Sales and Customer Service Manager Requirements & Qualifications

• Strong experience with Microsoft 365 (Outlook, Word, Excel, PowerPoint, Teams), Kronos timekeeping software, and ERP systems
• Deep knowledge of ISO 901-2105 standards and systems
• Working knowledge of federal, state, and local manufacturing regulations
• Experience with advanced product quality planning (APQP), PFMEA, lean manufacturing, and production operations such as 5S and Toyota production systems
• Familiarity with process mapping, production scheduling, invoicing, purchasing, quoting, and contract negotiations
• Proven ability to supervise, lead, and develop teams
• Strong organizational, communication, and negotiation skills
• Ability to analyze data, prepare reports, and present findings effectively
• Capacity to prioritize, multi-task, and meet deadlines in a dynamic manufacturing environment
• English language proficiency; Spanish language skills are a plus
• Willingness to travel between plants or to attend meetings and conferences as needed

Sales and Customer Service Manager Preferred Background & Skills

• Experience with cost accounting and departmental budgeting
• Prior exposure to the coatings industry is valued
• Bilingual (English/Spanish) communication skills

Sales and Customer Service Manager Day-to-Day Responsibilities

• Oversee all customer-related operations, ensuring high satisfaction through clear, timely communication and project management
• Supervise and develop customer service team members, including hiring, training, scheduling, and performance management
• Collect, analyze, and present customer data to support decision-making and continuous improvement initiatives
• Track KPIs daily; drive improvements in safety, on-time production, cost, and efficiency
• Foster ongoing collaboration with production, quality, purchasing, maintenance, and customer service teams
• Ensure department service levels increase in-house account revenues year-over-year
• Address and resolve customer issues, team concerns, and operational challenges
• Maintain comprehensive documentation and complete accurate daily and monthly reports

If you're ready to make an impact through service excellence and leadership, apply today to join a team dedicated to quality and innovation.

JOB ID: 175724

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Ben Irwin

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