Retail General Manager
Recruiting Partner: Phil Arena
Waikoloa, Hawaii | Hospitality Operations | Not Remote | $72,000 to $75,000 | Job ID: 174310
Job Summary
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Retail General Manager – Waikoloa Village, HI
Join a dynamic retail team at a leading experiential retailer located at an iconic Hawaiian resort destination. This role offers the chance to lead multi-unit operations in one of the region’s most inspiring locations, overseeing three distinct retail locations within the resort. Bring your passion for engaging guest experiences, develop a talented team, and have a tangible impact in a collaborative, growth-oriented environment.
Retail General Manager Benefits & Compensation
- Base salary of $75,000
- $2,000 sign-on bonus (paid in two installments: $1,000 at 90 days, $1,000 at 1 year)
- Comprehensive medical, dental, and vision coverage
- 401(k) retirement plan and flexible spending accounts (FSA)
- Basic life, AD&D, and long-term disability insurance
- Paid vacation, sick leave, and nine paid holidays
- Employee Assistance Program (EAP)
- Profit sharing bonus plan
- 25% employee discount in stores plus exclusive partner savings on products, services, entertainment, and travel
Retail General Manager Requirements & Qualifications
- Minimum 5 years of experience in a similar multi-unit or general merchandise manager role within retail, hospitality, or experiential environments
- Proven expertise in assortment planning, buying, inventory management, and sales analysis
- Demonstrated leadership in diverse, high-performing teams with strong verbal and written communication skills
- Ability to manage a P&L, collaborate cross-functionally, and build relationships with partners
- Must be able to stand, walk, and use hands frequently; ability to lift up to 30 pounds
Retail General Manager Preferred Background & Skills
- Background in experiential, specialty, or branded retail (such as Victoria’s Secret, Bath & Body Works, Build-A-Bear, etc.)
- Experience working closely with venue partners in hospitality or attractions settings
- Hands-on leadership style with small retail teams (key holders, sales associates)
- Strong creative merchandising and visual presentation skills
Retail General Manager Day-to-Day Responsibilities
- Lead and motivate a team across three retail locations within the resort
- Drive operational excellence, sales growth, and an outstanding guest experience
- Ensure adherence to company policies, visual standards, and partner expectations
- Collaborate with resort partners to identify opportunities and resolve issues
- Recruit, onboard, and develop team members at all levels
- Maintain inventory accuracy, analyze sales trends, and implement best practices
Be a key ambassador for both retail and guest experience at a world-class destination. Apply today to take the next step in your retail leadership journey!
JOB ID: 174310
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Phil Arena
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