Resort Director of Rooms

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Resort Director of Rooms

Luxury Resort Destination | Lake Geneva, WI

Lead Luxury. Elevate Experiences. Inspire Excellence.

An award-winning, full-service resort destination in Lake Geneva is seeking an energetic, visionary Director of Rooms to lead Front Office and Housekeeping operations. This is a high-impact leadership role offering the opportunity to shape the guest experience, influence executive strategy, and drive performance at a premier AAA Four Diamond property.

If you thrive in a fast-paced, upscale hospitality environment and are passionate about building exceptional teams and delivering unforgettable guest experiences—this is your moment.

About the Opportunity

This renowned, all-seasons resort spans over 1,300 scenic acres and is consistently recognized as a top destination in the Midwest. The property features:

• 700+ guest accommodations
• Full-service spa and wellness center
• Multiple championship golf courses
• Ski hill and year-round recreation
• Diverse dining outlets and lounges
• Expansive meeting and event spaces

Rooted in tradition and focused on the future, this organization offers a culture built on service excellence, teamwork, and growth.

What You’ll Do

As Director of Rooms, you will oversee all aspects of Rooms Division operations and serve as a key member of the Executive Leadership Team.

Key Responsibilities:

• Lead Front Office, Housekeeping, and Vacation Club operations
• Drive guest satisfaction through service excellence and continuous improvement initiatives
• Recruit, develop, and inspire a high-performing team
• Manage departmental budgets, labor, and expenses to meet financial goals
• Execute revenue strategies including forecasting and pricing optimization
• Ensure exceptional cleanliness and brand-standard quality across all guest areas
• Collaborate with cross-functional leaders to achieve overall property success
• Resolve guest concerns with professionalism and empower team members to do the same

What You Bring

• Proven leadership experience in Rooms Operations (Front Office + Housekeeping), preferably at Director or GM level
• Strong operational and systems knowledge (experience with platforms like Opera, HotSOS, Revinate, UKG is a plus)
• Financial acumen with the ability to analyze performance and drive results
• Exceptional leadership, communication, and organizational skills
• Passion for coaching, mentoring, and team development
• Ability to manage multiple priorities in a dynamic environment
• Flexibility to work evenings, weekends, and holidays as needed

What’s in It for You

• Executive-level bonus eligibility
• Dining and on-property privileges
• Discounts on hotel stays, dining, recreation, and entertainment
• Complimentary fitness membership
• Free parking and shift meals
• Paid time off and flexible scheduling
• Comprehensive benefits package (medical, dental, vision, 401k with employer match, and more)
• Strong career growth and advancement opportunities within a respected hospitality portfolio

Why Join Us?

This is more than a job—it’s a chance to lead at one of the Midwest’s most respected resort destinations. You’ll have the platform, support, and autonomy to make a meaningful impact while advancing your career in luxury hospitality.

Apply today to take the next step in your leadership journey.

JOB ID: 174213

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Phil Fox

To Apply for this Job Click Here