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Hospitality / Service Manager

About the Role

We are seeking a Hospitality / Service Manager to support the daily operations of a boutique, high-touch restaurant environment. This role is centered entirely around the guest experience—ideal for someone who brings energy, warmth, and a natural ability to connect with people. This is a hands-on, front-of-house leadership role in an intimate setting (~12 seats), where hospitality—not complexity—is the priority. You will act as the face of the restaurant, creating memorable experiences, building relationships with guests, and fostering a strong sense of community. This is a unique opportunity to help shape and define the guest experience as the role continues to evolve.

Key Responsibilities

Own the Guest Experience

• Serve as the primary point of contact for guests, ensuring a warm, welcoming, and personalized experience
• Lead service from the floor, engaging directly with guests and anticipating their needs
• Handle guest feedback with professionalism and care, turning challenges into positive experiences
• Build relationships with regular guests and create a strong neighborhood presence

Lead the Front-of-House Team

• Supervise and support a small hospitality team (6–8 team members)
• Train, coach, and mentor team members on service standards and guest engagement
• Provide real-time feedback and recognize strong performance
• Create a positive, energetic, and team-oriented work environment

Oversee Service & Daily Operations

• Lead service shifts and maintain a strong, visible presence on the floor
• Ensure smooth communication between front-of-house and kitchen teams
• Support scheduling and shift coverage to ensure consistent service execution
• Maintain high standards of cleanliness, organization, and presentation

Support a Culture of Hospitality

• Lead with professionalism, empathy, and accountability
• Help create a workplace where team members feel supported and motivated
• Contribute to building a people-first, hospitality-driven culture

What We’re Looking For

• 1+ years of experience in a restaurant leadership role (Assistant Manager, Supervisor, or similar)
• Experience in full-service, fast-casual, or hospitality-driven environments
• Naturally outgoing, engaging, and guest-focused personality
• Strong communication and leadership skills
• Ability to thrive in a fast-paced, high-energy environment
• Passion for hospitality and creating exceptional guest experiences
• Comfortable working evenings, weekends, and holidays

What Makes This Role Unique

• Intimate, guest-focused environment where hospitality is the priority
• Opportunity to be the face of the restaurant and build a local following
• Ability to shape and define the guest experience as the role evolves
• No heavy financial or back-of-house responsibilities—focus is on people and service

Compensation & Benefits

• Competitive base salary ($55K–$65K) + bonus opportunity
• Health, dental, and vision insurance
• Paid time off
• 401(k) program
• Employee dining discounts
• Opportunities for growth and development

JOB ID: 174201

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Maribel Destito

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