IT Support Specialist

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IT Support Specialist

Location: Libertyville, IL

Schedule: Hybrid (2-3 days/week On-site)

A mission-driven organization is seeking a Junior IT Support Specialist to provide day-to-day technical support across the organization. This role is responsible for maintaining a stable technology environment, assisting end users, configuring devices, and supporting Microsoft 365 and cloud systems.

This is an excellent opportunity for an early-career IT professional who enjoys solving problems, helping people, and gaining hands-on experience with modern technologies in a collaborative environment.

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What You'll Do

Provide Tier 1 help-desk support and assist with Tier 2 issues under guidance

Support Microsoft 365 applications including Teams, Outlook, OneDrive, and SharePoint

Assist with user onboarding/offboarding, license assignment, and access management

Set up, configure, and troubleshoot laptops, desktops, and mobile devices

Resolve common application, access, and permission issues

Maintain IT hardware and software inventory

Document issues, solutions, and workflows for knowledge sharing

Assist with routine system maintenance and basic troubleshooting

Escalate complex issues to senior IT staff or vendors

Support security procedures, access reviews, and incident reporting

Assist with technology rollouts, upgrades, and staff training

Collaborate on emerging technologies and AI-enabled tools

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What We're Looking For

Required Qualifications

Associate’s degree in Information Technology or related field, or equivalent experience

2+ years of IT support, help desk, or technical support experience

Basic understanding of Microsoft 365 and cloud platforms

Strong problem-solving and communication skills

Customer-focused mindset with the ability to manage multiple tasks

Preferred Qualifications

Experience with Microsoft Azure, Intune, or identity management concepts

Exposure to IT security practices and compliance environments

Familiarity with web technologies or content management systems

Experience using AI productivity tools (e.g., Microsoft Copilot)

Experience in healthcare, financial services, or other regulated industries

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Work Environment

This role operates primarily in an office environment with regular interaction with employees across departments.

The position follows established procedures and collaborates closely with senior IT staff. Occasional flexibility may be required to support technology needs.

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Benefits & Perks

Comprehensive medical insurance options (PPO and HSA)

Employer-paid dental insurance

Employer-paid life insurance and long-term disability coverage

401(k) plan with company match

Flexible Spending Accounts (medical and dependent care)

Employee Assistance Program

Optional vision and supplemental insurance plans

Wellness programs and fitness incentives

Supportive team environment with growth opportunities

 

JOB ID: 172882

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Scott Strong

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