Employee Benefits Open Enrollment/Onboarding Specialist – Hybrid

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Employee Benefits Open Enrollment & Onboarding Specialist

A fast-growing, innovative employee benefits organization is seeking an Open Enrollment & Onboarding Specialist to manage group implementations and vendor performance. This hybrid role ensures a seamless setup and high-quality enrollment experience for employer groups and members.

Key Responsibilities

Group Onboarding & Platform Configuration

• Onboard new employer groups onto our open enrollment platform.
• Configure employer contribution structures, employee classes, eligibility rules, and plan setup for each group.
• Ensure data accuracy and completeness before handoff to the enrollment firm.

Enrollment Firm Oversight

• Serve as the primary point of contact and oversight for our enrollment partner, ensuring accounts are properly staffed to meet seasonal enrollment volume.
• Monitor staffing levels against group pipeline and enrollment deadlines, escalating capacity issues proactively.
• Conduct QA reviews of enrollment calls/sessions to ensure compliance, accuracy, and quality standards are met.
• Identify training gaps and coordinate additional training sessions with the enrollment firm's team as needed.

Performance & Member Experience Monitoring

• Track groups actively moving through the OE process, monitoring timeliness against enrollment windows.
• Monitor and support upselling of ancillary/voluntary products during the enrollment process.
• Ensure a high-quality member experience throughout enrollment, addressing issues in real time.

Handoff & Implementation Coordination

• Coordinate end-of-OE handoff with the Implementation team to activate completed accounts.
• Ensure clean data transfer and documentation so Implementation can activate without delay or rework.

Candidate Requirements

• Experience: 3+ years of experience in employee benefits administration, open enrollment, benefits/TPA operations, or a related field.
• Technical Knowledge: Strong understanding of group health plan structures including contributions, classes, and eligibility.
• Quality Assurance: Comfortable reviewing calls/sessions for QA and providing clear, constructive feedback to partners.
• Licensing: Active Life & Health (L&H) license is preferred.

Compensation & Work Schedule

• Salary: $75,000 – $85,000 (commensurate with experience).
• Work Schedule: Hybrid arrangement allowing for 2-3 days working from home (WFH) per week.
• Benefits: Comprehensive company benefits package included.

JOB ID: 181755

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Rick Mohanty

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