Job Summary

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We’re seeking a hands-on, service-driven Client Services Manager to play a key role in how our business connects with and supports clients. This position sits at the intersection of sales, operations, and customer experience – owning the inbound booking process, building lasting client relationships, and helping lead a small team.

As a long-standing, family-run organization, we take pride in doing things the right way – delivering consistent, high-quality service and building trust over time. This role is critical to maintaining that standard while continuing to grow.

Client Services Manager Benefits:

Competitive base salary with performance-based bonus tied to bookings
Stable, long-standing company with 30+ years of operation
High-impact role with direct visibility to leadership
Team-oriented, service-driven environment
Opportunity for long-term growth and increased responsibility

Client Services Manager Responsibilities:

Manage inbound sales and reservations, converting inquiries into confirmed bookings
Generate quotes, pricing, and proposals with accuracy and attention to detail
Build and maintain strong client relationships to drive repeat business
Lead and support a small team, ensuring accountability and service standards
Coordinate closely with operations on scheduling, logistics, and execution
Maintain working knowledge of services, pricing, and availability
Track bookings and performance using Excel and internal systems
Support business needs with flexibility for evenings and weekends

Client Services Manager Requirements:

3+ years of experience in sales, reservations, or client-facing roles (required)
Experience handling inbound inquiries and converting to bookings
Experience generating quotes, pricing, or proposals
Prior experience managing or supervising a small team
Strong communication and client relationship skills
Strong attention to detail and comfort with pricing/calculations
Proficiency in Excel
Ability to work independently and as part of a team

Preferred:

Experience in hospitality, event, catering, or service-based industries
Experience with QuickBooks Online
Spanish or additional language skills
Bachelor’s degree

JOB ID: 173681

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Kevin Burbine

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.