Years ago, businesses often viewed communication as a one-way street. The flow of information was primarily from senior executives downward through the rank and file. Restaurant management directives are still first and foremost, but many leaders now appreciate the value of communication, originating from frontline workers.
Here Are The Top Five Ways Restaurant Management Can Facilitate Communication Across the Entire Range of Organizational Channels:
Some managers claim to have an open-door policy, but do they? Exit interviews show many employees still don’t feel empowered to speak freely. In other words, the policies are often just for show.
Company leaders at all levels can demonstrate they genuinely embrace open-door policies by taking action when complaints or suggestions are shared. This approach is far more sincere than dismissive responses like, “Thanks for the feedback, but we have the system in place for a reason.”
Managers can’t always change policies at the recommendation of a team member, but concerns can still be addressed through small, tangible actions. Perhaps an employee’s concerns are addressed by something as simple as providing greater day-to-day work autonomy.
Regular, Interactive Meetings
Effective restaurant management simply isn’t possible without frequent and consistent team discussions. These gatherings shouldn’t be limited to one-way communication from management, but rather, opportunities to get feedback from the frontline. All employees have something to contribute to. And those working directly with the customers often have the best intel!
Communication Technology Platforms
New communication platforms have emerged in recent years that help facilitate digital dialogue across all restaurant management channels. The Silicon Valley startup, Slack, took the world by storm and is now used by thousands of organizations. Meanwhile, Microsoft has a platform appropriately named, Teams.
These tools must be experienced hands-on in order to truly appreciate their value. But needless to say, many hospitality companies find them very useful. Noted functionalities include group instant messaging, integrated file sharing, and cloud-based document storage.
Technology is playing a role in improving communication within hospitality organizations. But some old-school techniques still have their place. Employee-centered contests that encourage innovation are particularly effective.
Workers can be challenged to suggest policy improvements relating to operations, customer service, and marketing strategies. The winner for the best idea receives a prize and is tasked with leading a pilot program that tests the theory!
Newsletters And Company Updates
The purpose of newsletters and other internal communications is to keep employees at all levels informed of a company’s health and trajectory. Believe it or not, some workers in entry-level positions fret over issues like store closures, consolidations, and marketing campaigns.
It’s no secret that direct communication is key in effective restaurant management. The challenge lies in developing mediums that extend across all employee channels. Hospitality organizations that prioritize two-way communication between leadership and team members ultimately benefit from improved customer service, operations, and sales!
If you’re a restaurant owner or hospitality leader seeking top-notch managers, chat with one of the industry’s best recruiting agencies today!
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