Complex Retail and Bakery General Manager

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Company with incredible tenure and established history, is looking for a new General Manager for their retail and bakery cafe location.

Integrity, genuine hospitality and passion for caring about the team are essential in this role!

General Manager Benefits

• Health, dental and vision
• Life and disability
• 401K and other retirement plan options
• Generous bonus
• Ample vacation / PTO
• Technology package
• Relocation assistance

General Manager Requirements

• 8 years of progressive leadership in complex, high volume bakery, café, restaurant, or multi-department retail environments
• Significant experience leading food service and bakery operations, including responsibility for labor, margin, food safety, quality, service standards, inventory, and operational performance
• Proven success leading leaders and large, diverse teams, with a strong record of building trust, developing talent, improving engagement, and delivering results through others
• Experience building a strong leadership bench and creating opportunities for growth, mobility, and succession
• Demonstrated P&L ownership and financial acumen, including budgeting, forecasting, labor planning, margin management, and performance analysis
• Ability to handle, stock, and organize packaged dry food products, including lifting and carrying items of varying weights (typically up to 40 pounds), with or without assistance or adaptive equipment
• Ability to regularly work, touch and taste food products in an environment where food allergens may be present

General Manager Soft Skills Requirements

• Integrity and moral compass
• Genuine hospitality demeanor and evident joyful mindset
• Excellent communication, collaboration, judgment, and problem-solving skills
• Excellent interpersonal and relationship-building skills
• Strives to continually improve and implement new processes to reduce environmental impact
• Creates the clarity, support, coaching, and accountability people need to grow, perform at their best, and deliver results
• Balances genuine care for people with high expectations for business performance
• Highly visible, hands-on leader who spends time on the floor and will jump in when needed
• Builds trust through active listening, curiosity, humility, and follow-through
• Makes employees feel valued, heard, and connected to the business
• Naturally thinks about hospitality and creating memorable experiences
• Can articulate a compelling vision that motivates teams
• Sets clear priorities when there are competing demands
• Converts vision into operating expectations and measurable outcomes
• Drives continuous improvement rather than simply maintaining the operation
• Influences effectively without relying solely on authority
• Knows when to ask for help and brings others into problem-solving

General Manager Preferences:

• Bachelors degree in business, hospitality, foodservice management, or related field
• Deep respect for the craft of baking, and champions exceptional product quality, fostering curiosity and appreciation for the ingredients, techniques, standards, and expertise behind our products and baking experiences
• Cares about company-wide green norms, and looks for ways to reduce, reuse, recycle
• Understands and embraces an employee-ownership / ESOP culture

JOB ID: 182865

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Miko Lukas

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