Retail Store Manager – Men’s Apparel (No Evenings)

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A family-owned, community-based retail store located in Needham which sells high-end men’s suits, tuxedos, sportscoats, jeans, casual wear and footwear. We also sell boys’ dress clothing for special occasions.

Job Summary

The manager is accountable for all aspects of managing a single retail store. This leader drives the store’s business through a focus on performance (sales and service), people (training and development), and process (standard operating procedures). This position requires a passion for operational excellence, a drive for results, and the ability to lead, influence and develop their team.

Sales Leadership + Accountability

• The main priority is to take care of customers and sell clothing. Consistently be a top performer while working alongside other sales staff.
• Manage walk-in traffic effectively to maximize sales opportunities and ensure a seamless customer experience.
• Build strong relationships with all customers, ensuring personalized, exceptional service.
• Handle escalated customer concerns with professionalism and urgency, ensuring positive outcomes.

Operational Excellence

• Ensure showroom operations run smoothly, meeting company standards for appearance, cleanliness, and efficiency.
• Ensure products are merchandised to maximize sales and customer experience.
• Communicate product or merchandising needs and opportunities to your manager/owner.
• Solve operational challenges proactively with a focus on improving efficiency and customer satisfaction.

Fittings and Alterations

• Conduct accurate fittings to ensure garments meet customer expectations for fit and comfort.
• Manage and complete customer appointments efficiently, ensuring all fittings are performed in a timely manner.
• Oversee the fitting process by holding the team accountable for quality and efficiency.
• Collaborate with tailors and alteration specialists to communicate customer requirements effectively.
• Educate customers on the fitting process and set clear expectations.

People Development

• Develop a high-performing sales floor team that is sales-driven and customer-focused.
• Provide consistent feedback and training on product knowledge, sales techniques, and customer service.
• Foster a positive and collaborative team environment, aligned with company values and objectives. We are not commission-based.

REQUIREMENTS:

• 3-5+ years of retail management experience, preferably in men’s clothing.
• Strong leadership skills with the ability to inspire, mentor, and develop the sales staff.
• Exceptional interpersonal and communication skills, with a focus on building relationships with clients.
• Solid understanding of menswear products, fit, and tailoring processes.
• Confidence in decision-making and ability to act independently when needed.
• Experience with retail management software is an asset.

Who You Are

• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Must be available to work weekends and holidays. NO NIGHTS!
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

JOB ID: 178454

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Andrea Dunne

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