Guest Services Manager
Recruiting Partner: Melissa Montero
Gatlinburg, Tennessee | Hospitality Operations | Not Remote | $65,000 to $70,000 | Job ID: 177441
Job Summary
To Apply for this Job Click Here
Guest Services Manager
Join a respected hospitality group in Gatlinburg managing over 150 vacation rental properties across Sevier County. This is a unique opportunity to lead a close-knit guest services team and deliver memorable experiences for every guest. You'll benefit from a collaborative, family-oriented culture and the chance to make a real impact alongside industry veterans.
Guest Services Manager Benefits & Compensation
- Competitive salary ($65K–$70K)
- 3 weeks paid time off plus paid holidays
- 401(k) with company match
- Health, dental, and vision insurance
- Disability insurance
- Supportive work environment with long-tenured leadership
Guest Services Manager Requirements & Qualifications
- Minimum 3 years of customer service experience
- Minimum 2 years of leadership or supervisory experience
- Weekend, holiday, and after-hours availability required
- Reliable transportation to and from work
- Proficiency with reservation systems and Microsoft Office
- Strong communication, problem-solving, and conflict management skills
- Ability to handle multiple priorities effectively
Guest Services Manager Preferred Background & Skills
- Hospitality, vacation rental, hotel, or property management experience
- Call center and high-volume phone support background are helpful
- Familiarity with PMS systems (Track), Breezeway, or similar platforms
- Experience working cross-functionally with operations, maintenance, and housekeeping teams
Guest Services Manager Day-to-Day Responsibilities
- Lead, mentor, and support a dedicated guest services team of two
- Oversee guest communications, reservations, and service escalations
- Ensure smooth collaboration with maintenance, housekeeping, and operations
- Manage sensitive guest issues, complaints, and service recovery with empathy
- Schedule team shifts to ensure coverage seven days a week
- Monitor call quality and uphold service standards
- Respond to after-hours emergencies as part of the on-call rotation
- Analyze guest feedback and drive process improvements to enhance satisfaction
This is a full-time, in-office position with standard hours from 9:00 AM to 6:00 PM, five days per week, working most weekend days. Enjoy working with a stable, supportive team that values integrity, open communication, and genuine guest care.
JOB ID: 177441
#post
Melissa Montero
To Apply for this Job Click Here
Share This Job
Share This Job
I Want More Jobs Like This In My Inbox Weekly.
Powered by Dalia
VP of Operations
Restaurant Director of Operations
Director Of Culinary Operations
Restaurant General Manager
Additional Information
At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.
