Service Operations Manager
Recruiting Partner: Jason Groupp
Wichita, Kansas | Manufacturing | Not Remote | $90,000 to $95,000 | Job ID: 177083
Job Summary
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We're looking for a hands-on leader to take ownership of a field service operation supporting customers across Wichita and the surrounding rural territory. This is not a shop manager role overseeing technicians in a garage. This is for someone who knows how to lead field technicians, manage a mobile workforce, build strong customer relationships, and drive operational performance across a large geographic area. If you've managed field service teams, mobile mechanics, or territory-based technicians, you'll feel right at home here. Apply today!
Service Operations Manager Benefits
- Competitive base salary with performance-based incentives
- Comprehensive health, dental, and vision benefits
- Paid time off and holidays
- 401(k) and additional company-sponsored benefits
- Long-term career growth with a stable, industry-leading organization
- Opportunity to lead an established service operation with significant autonomy
- Supportive, team-oriented culture focused on customer service and operational excellence
Service Operations Manager Responsibilities
- Lead day-to-day operations of a field service department supporting customers across a large territory
- Recruit, train, coach, and develop a team of field service technicians
- Manage technician dispatching, scheduling, territory coverage, and utilization
- Own service department performance including productivity, efficiency, response times, and customer satisfaction
- Build strong customer relationships and resolve escalated service issues
- Be present in the field supporting technicians and meeting with customers regularly
- Partner with parts, operations, and sales teams to improve service delivery and customer uptime
- Manage departmental budgets, labor performance, and service profitability
- Drive continuous improvement initiatives that increase efficiency and reduce downtime
- Promote a strong safety culture and ensure OSHA compliance
Service Operations Manager Requirements
- Experience leading field service technicians, mobile mechanics, or territory-based service teams
- Background managing a mobile workforce across a large geographic territory
- Proven ability to balance technician utilization, customer responsiveness, and operational efficiency
- Strong customer-facing skills with experience handling escalated service situations
- Experience with dispatching, scheduling, work order management, and service operations
- Exposure to budgeting, cost control, revenue growth, or service department financial performance
- Strong leadership skills with the ability to coach, develop, and hold remote employees accountable
- Comfortable working alongside technical teams and supporting customers in the field
- Knowledge of OSHA regulations and workplace safety requirements
- A natural problem solver who takes ownership, drives results, and leads from the front rather than behind a desk
JOB ID: 177083
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Jason Groupp
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Additional Information
At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.
