Manager
Recruiting Partner: Nichelle Ritter
The Colony, Texas | Hospitality Operations | Not Remote | $65,000 to $80,000 | Job ID: 177062
Job Summary
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About the Role
We are seeking an experienced Manager to support operations for a large-scale, high-volume hospitality and entertainment venue. This role helps drive daily operational execution, team leadership, guest experience, and operational performance across bars, entertainment programming, and shared public spaces.
The Manager is a visible, hands-on leader who supports venue leadership by developing teams, maintaining operational standards, and ensuring an exceptional guest experience. This role requires comfort operating in a fast-paced, dynamic environment with multiple points of service, high guest volume, and frequent events.
Key Responsibilities
Operational Leadership & Execution
- Support day-to-day venue operations, ensuring consistent execution of standards, policies, and procedures
- Maintain a visible leadership presence during peak business periods and major events
- Coordinate effectively with bar operations, entertainment, facilities, and venue teams
- Uphold high standards for service, cleanliness, safety, and guest experience
- Monitor operational performance and communicate opportunities for improvement
- Assist venue leadership in maintaining operational consistency across all guest-facing areas
Bar, Beverage & Service Operations
- Support daily execution of bar and beverage operations
- Coach and develop bartenders and front-of-house team members to deliver exceptional guest experiences
- Ensure consistency in beverage preparation, service standards, and operational procedures
- Assist with beverage inventory management, receiving, ordering, and cost-control initiatives
- Support beverage menu rollouts, promotions, and seasonal updates
- Maintain compliance with alcohol service policies and procedures
Operational & Financial Support
- Support venue performance through effective labor management and scheduling
- Monitor productivity, overtime, and staffing levels
- Assist with inventory management and beverage cost-control efforts
- Identify opportunities to improve operational efficiency and guest satisfaction
- Partner with venue leadership on inventory counts, reporting, and operational performance metrics
People Leadership & Culture
- Lead, coach, and develop hourly team members and supervisors
- Participate in hiring, onboarding, training, and performance management
- Promote a culture of accountability, teamwork, and hospitality
- Support the development of high-potential employees for future leadership opportunities
- Foster a professional, energetic, and guest-focused work environment
Entertainment & Events
- Support operational execution for live entertainment, events, and special activations
- Help ensure appropriate staffing, readiness, and service execution during high-volume periods
- Assist with crowd flow, guest experience, and operational adjustments as business demands change
- Partner with venue leadership and event teams to support successful event execution
Facilities, Vendors & Compliance
- Maintain facility standards in compliance with health, safety, and sanitation regulations
- Coordinate with vendors and service providers as needed to support operations
- Help ensure compliance with alcohol service, employment, and safety regulations
- Promote a safe and welcoming environment for guests and team members
Experience & Qualifications
- 3+ years of management experience in a high-volume hospitality, entertainment, nightlife, brewery, casino, sports venue, or similar environment
- Experience supporting bar and beverage operations preferred
- Strong floor leadership and guest service skills
- Experience managing labor, scheduling, staffing, and operational performance
- Ability to lead, coach, and motivate hourly team members and supervisors
- Experience in entertainment venues, food halls, breweries, nightlife, casinos, sports venues, or other high-volume hospitality environments preferred
- Strong communication, organizational, and problem-solving skills
- ServSafe and alcohol service certification, or ability to obtain upon hire
- Ability to work nights, weekends, holidays, and event-driven schedules
- Ability to stand for extended periods and lift up to 50 pounds
Benefits
- Medical, Dental, and Vision Insurance
- Paid Time Off
- 401(k)
- Opportunity for growth within a dynamic hospitality and entertainment organization
JOB ID: 177062
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Nichelle Ritter
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Additional Information
At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.
