Service Manager

Recruiting Partner: Greg Dickinson

Johnston, Rhode Island | Construction | Not Remote | $100,000 to $125,000 | Job ID: 175705

Job Summary

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Service Manager

Are you a driven leader with a strong background in the Plumbing, Drain & Sewer industry? We’re looking for a Service & Installation Manager to lead daily operations across our service and install departments while developing high-performing teams and delivering exceptional customer experiences.

This role is ideal for someone who thrives in a fast-paced environment, values accountability, and enjoys coaching teams to achieve operational excellence. There is strong opportunity for career growth, and the position includes a Company Profit Share opportunity for the right candidate.

Responsibilities

  • Lead and support Service Technicians and Installation crews to ensure efficient day-to-day operations
  • Communicate directly with customers regarding installation estimates and project details
  • Drive accountability in sales performance, operational efficiency, and technical workmanship through ride-alongs, site inspections, and coaching
  • Monitor and report on key performance metrics to identify trends and improve department performance
  • Recruit, mentor, and develop the next generation of technicians and installers
  • Participate in leadership development and advanced training initiatives
  • Ensure all teams consistently follow company policies, procedures, and safety standards

Qualifications

  • Experience in the Plumbing, Drain & Sewer industry is REQUIRED
  • Proven leadership experience managing service and/or installation teams
  • Strong communication, coaching, and organizational skills
  • Ability to analyze operational performance and implement improvements
  • Customer-focused mindset with strong problem-solving abilities
  • Valid driver’s license preferred

What We Offer

  • Competitive compensation
  • Employer-sponsored health and dental insurance
  • Company Profit Share opportunity
  • Ongoing leadership and technical training
  • Supportive, team-oriented work environment
  • Cell phone and laptop
  • Fuel Card
  • 10 days PTO
  • Base of $80k to $85 + incentives = $100k to $125k

Join a company that values leadership, accountability, and growth while providing opportunities to make a lasting impact on both employees and customers.

 

JOB ID: 175705

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Greg Dickinson

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

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Greg Dickinson

Senior Recruiting Partner