Job Summary

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An established, high-performing medical spa is seeking a hands-on leader to oversee daily operations, elevate the client experience, and drive business performance. This role blends operational leadership, team development, and financial oversight in a fast-paced, service-driven environment.

Benefits and Compensation:

Competitive base salary + performance-based bonus structure
Comprehensive health, dental, and vision insurance
Paid time off and holiday pay
Employee discounts on services and retail products
Professional development and training opportunities
Career growth within a multi-location organization
Supportive, team-oriented culture
Exposure to advanced aesthetic technologies and treatments

Requirements & Qualifications:

2+ years of experience in a medical spa, dermatology, or aesthetics setting
2+ years of management or leadership experience
Strong understanding of medspa operations, including retail and service workflows
Proficiency with Microsoft Office Suite and general business systems
Ability to work Saturdays as part of a retail/service environment
Bachelor’s degree preferred (Sales, Marketing, or related field)
Strong communication, organizational, and problem-solving skills
Experience with EMR systems and compliance standards (HIPAA/OSHA)

Must Haves:

Manage daily reconciliation of sales reports against third-party payment systems and resolve discrepancies
Oversee inventory lifecycle including monthly reconciliation of professional-use products against clinician charting
Lead daily team huddles focused on sales goals, service standards, and performance metrics
Analyze consult-to-treatment conversion rates and implement strategies to improve close ratios
Coordinate vendor relationships for equipment maintenance, biohazard disposal, and facility services
Own P&L review process, identifying trends in retail/service performance and executing corrective action plans
Drive local marketing initiatives including events, partnerships, and community engagement efforts
Ensure EMR accuracy by auditing patient charts, consent forms, and clinician documentation
Monitor retail shrinkage and implement loss prevention strategies
Partner with marketing to align merchandising and promotional campaigns with revenue goals

Preferred Background & Skills:

Experience in a high-volume, multi-location medspa environment
Strong background in retail sales strategy and client acquisition
Familiarity with inventory management systems (e.g., Milano or similar platforms)
Proven ability to lead performance reviews, coach staff, and build high-performing teams
Experience managing budgets, forecasting, and cost control initiatives
Background in aesthetics equipment and treatment offerings (e.g., injectables, body contouring, skin treatments)
Ability to balance client experience with revenue-driven decision making

JOB ID: 174550

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Samantha McDermott

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.