Job Summary

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Personal Lines Account Manager

Family-Owned Independent Insurance Agency

Looking for a place where you’re more than just a number? Join a well-established, family-owned independent insurance agency that truly values its people. This is a long-term opportunity with a supportive, close-knit team that believes in doing right by both clients and employees. From day one, you’ll be welcomed into an environment where your contributions are recognized, your voice matters, and your work–life balance is respected.

Compensation & Benefits

$50,000–$75,000 base salary, plus bonus potential
Health, dental, and vision insurance
401(k) with company match
Paid time off
A family-oriented culture that supports flexibility and balance

Why This Role Is Special

You’ll work with long-standing clients who value relationships over transactions
Leadership is accessible, supportive, and invested in your success
Workload is manageable, expectations are realistic, and overtime is not the norm
This is a stable agency with low turnover and a reputation for doing things the right way

What You’ll Be Doing

Manage a book of personal lines accounts from quote through renewal
Deliver exceptional service via phone, email, and in-person conversations
Help clients understand coverages and make informed decisions—without pressure
Prepare quotes for new and renewal business
Process endorsements, policy changes, billing questions, and cancellations
Collaborate closely with producers and teammates in a supportive environment
Keep accurate records and follow established workflows to ensure consistency

What We’re Looking For

Active Massachusetts P&C license
3+ years of personal lines insurance experience preferred
Strong communication skills and a genuine customer-first mindset
Organized, detail-oriented, and comfortable managing multiple priorities
Experience with QQCatalyst is a plus (not required)
Bilingual Spanish is a bonus, but not required

JOB ID: 174214

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Kristan Caceres

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.