Job Summary

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Join a highly regarded, Five-Star Accredited independent insurance agency known for its strong client relationships and collaborative team environment. Recognized by Insurance Journal as one of the Best Agencies to Work For, this organization offers stability, growth, and a people-first culture.

We are seeking a Commercial Lines Account Manager to support and service a diverse book of business. This role is ideal for someone who takes pride in delivering thoughtful, proactive service while building lasting client partnerships.

KEY RESPONSIBILITIES:

Manage and service commercial accounts, including renewals, endorsements, and day-to-day client requests
Provide guidance to clients on coverage options and risk management strategies
Partner with insurance carriers to market accounts, resolve issues, and secure competitive solutions
Maintain accurate and up-to-date client records within agency systems
Respond promptly to client inquiries, ensuring a high level of service and follow-through
Track policy activity throughout the lifecycle, ensuring deadlines and compliance requirements are met
Collaborate with internal teams to support client retention and account growth

QUALIFICATIONS:

Experience in Commercial Lines within an independent insurance agency preferred
Active Massachusetts Property & Casualty license required
Strong client service skills with the ability to build trust and rapport
Highly organized with strong attention to detail and follow-through
Effective communicator, both written and verbal
Comfortable managing multiple priorities in a fast-paced environment
Proficiency in Microsoft Office; experience with Applied Epic or similar systems is a plus
Team-oriented mindset with a proactive approach to problem-solving

WHAT YOU'LL GAIN:

A collaborative, supportive team culture
Strong reputation and stability within a well-established agency
Competitive benefits package including medical, dental, vision, and 401(k)
Generous paid time off and holidays
Opportunities for professional development and continued learning

JOB ID: 173707

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Kristan Caceres

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.