Director of Operations

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Director of Operations – Benefits and Compensation

• Competitive salary with bonus eligibility
• Comprehensive healthcare
• 401(k) retirement plan with company match
• Paid time off

Director of Operations – Requirements & Qualifications

•  7+ years of multi-unit restaurant operations experience (Fast-casual or QSR preferred)
• Proven track record of new restaurant openings and franchise support
• Experience building or refining SOPs, training programs, and operational playbooks
• Strong understanding of food cost management, labor optimization, and unit-level profitability
• Ability to travel extensively during franchise launch phase
• – Bachelor's degree preferred but not required with equivalent experience

Director of Operations – Responsibilities

• Conduct comprehensive review of all FOH and BOH operations to identify gaps preventing scalable replication
• Develop and finalize the operations manual, training materials, SOPs, and systems to serve as the franchise blueprint
• Dial in portioning, cooking methods, COGS controls, and operational details to create a plug-and-play model
• Oversee launch of new franchise and corporate locations, ensuring operational excellence from day one
• Recruit, develop, and deploy a team of traveling trainers to support franchisee locations
• Collaborate with culinary director on menu execution and procurement partners to maintain cost discipline

Director of Operations – Preferred Background & Skills

• Comfortable embedding at a location for weeks to get operations right before moving to the next opening
• Obsessive about documentation, standardization, and replicability — you understand inconsistent SOPs kill brands at scale
• Financially fluent — comfortable managing store-level P&Ls, EBITDA targets, and COGS benchmarks
• Stable track record

JOB ID: 181487

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Tina Ludwig

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