Director of Venue Operations

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We are seeking an experienced Director of Venue Operations to lead the day-to-day operations of a high-profile, guest-focused destination in North Georgia. This is a hands-on leadership opportunity for an operator who thrives on creating exceptional guest experiences while driving operational performance, developing teams, and partnering directly with ownership.

Director of Venue Operations Benefits and Compensation:

• Base salary: $120,000–$140,000

• Executive-level leadership opportunity with direct access to ownership

• Opportunity to lead operations for a unique, high-traffic destination

• Significant autonomy and influence over operational performance and guest experience

• Year-round, full-time leadership position

• Collaborative environment working across operations, finance, marketing, sales, retail, and facilities

Director of Venue Operations Requirements & Qualifications:

• 6+ years of progressive leadership and operational management experience preferred

• Proven experience leading a guest-facing operation such as an attraction, hospitality venue, resort, entertainment destination, private club, large event venue, or similar operation

• Strong hands-on leadership style with the ability to remain highly visible throughout the operation

• Experience leading multiple departments and holding department leaders accountable for performance

• Strong financial acumen, including the ability to understand P&L statements, identify unfavorable trends, develop business cases, and improve profitability

• Experience balancing revenue growth, cost management, operational efficiency, and the overall guest experience

• Ability to oversee staffing levels, employee development, training, and seasonal workforce planning

• Experience handling escalated guest and employee situations with professionalism and sound judgment

• Ability to take command during emergencies, safety incidents, severe weather, or other unexpected operational events

• Comfortable working outdoors, walking the property regularly, and navigating rough terrain and inclines

• Ability to lift and/or move up to 40 pounds

• Must be comfortable with a position requiring year-round, on-site leadership and occasional after-hours/on-call response

• Valid driver’s license and ability to obtain required local alcohol-management permitting

The General Manager will personally inspect the property, verify departments are visitor-ready, monitor safety and cleanliness, address operational deficiencies, oversee incident response, and ensure the property is properly opened and secured each operating day. The role also carries oversight across guest-contact departments and administrative staff.

Director of Venue Operations Preferred Background & Skills:

• Bachelor’s degree preferred

• Background managing a large-scale attraction, hospitality destination, resort, entertainment venue, outdoor recreation operation, or other complex guest-facing business

• Experience overseeing retail merchandising, food and beverage, direct sales, marketing, and e-commerce functions

• Strong procurement and vendor-management experience

• Experience developing operational budgets, forecasts, project pro formas, and financial improvement plans

• Knowledge of emergency preparedness, disaster recovery, life-safety procedures, and crisis management

• Experience working directly with owners, founders, or senior executive leadership

• Spanish language skills are a plus

• Strong Microsoft 365 skills with the ability to quickly learn additional operational systems

• Calm, decisive leadership style with the ability to de-escalate difficult situations and make sound decisions under pressure

JOB ID: 180959

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Rogers Hornsby

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