Job Summary

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Join a highly respected, Five-Star Accredited independent insurance agency recognized as one of the Best Agencies to Work For by Insurance Journal. This is an opportunity to step into a key client-facing role where you’ll partner closely with commercial clients, helping them navigate risk and maintain strong, well-structured insurance programs.

KEY RESPONSIBILITIES:

Serve as a trusted advisor to commercial clients, providing guidance on coverage options and risk management strategies
Manage day-to-day servicing of accounts, including policy changes, renewals, and coverage inquiries
Maintain strong relationships with insurance carriers to support client needs and negotiate solutions
Oversee the full policy lifecycle, ensuring accuracy, compliance, and timely follow-up
Keep client records current within agency systems and ensure all documentation is properly maintained
Communicate proactively with clients to deliver a high level of service and responsiveness
Contribute to team initiatives and support overall agency goals and growth

QUALIFICATIONS:

7+ years of experience in Commercial Lines within an independent agency environment
Active Massachusetts Property & Casualty license required
Strong client service mindset with the ability to build lasting relationships
Excellent communication and organizational skills with a high attention to detail
Ability to manage multiple priorities and problem-solve effectively
Proficiency in Microsoft Office; experience with Applied Epic is a plus
Self-starter who thrives in a collaborative, team-oriented setting

WHAT YOU'LL FIND HERE:

A supportive, team-driven culture with a strong reputation in the industry
Hybrid flexibility to support work-life balance
Competitive benefits package including medical, dental, vision, and 401(k)
Generous paid time off, including vacation, holidays, and sick time
Ongoing professional development and continuing education support

JOB ID: 173706

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Kristan Caceres

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Additional Information

At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.

Kalyn joined Goodwin Recruiting with over a decade of experience in operations, leadership, and hospitality management. She’s known for her values-driven approach, strong team-building skills, and commitment to excellence. Kalyn’s experience across industries - ranging from medical and construction to hospitality and finance - has made her highly effective in full-cycle recruiting.