General Manager Entertainment Venue
Recruiting Partner: Richard Van Oordt
Frederick, Maryland | Hospitality Operations | Not Remote | $80,000 to $90,000 | Job ID: 175978
Job Summary
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General Manager
We are seeking a General Manager to lead a high-volume, guest-facing entertainment venue and drive operational excellence, guest experience, safety, team development, and financial performance.
This is a hands-on leadership role for an experienced operator who can lead a customer-facing business, build a strong team, maintain a safety-first culture, and deliver results through people, process, and accountability.
General Manager Benefits and Compensation:
- Competitive salary
- Quarterly performance bonus opportunities
- Medical, dental, vision, and supplemental insurance plans
- Paid time off
- Parental leave
- Company holidays
- 401k retirement plan
- Employee Assistance Programs, including counseling, financial coaching, legal counseling, and mediation services
- Tuition reimbursement
- Referral bonus program
- Employee discounts
- Ongoing training and development programs
- Opportunity to grow with an innovative, multi-location organization
General Manager Requirements & Qualifications:
- 3 to 5 years of proven success as a General Manager in a customer-facing business
- Direct P&L ownership and experience driving EBITDA, profitability, labor, sales, and operational performance
- Strong ability to lead daily operations with an owner-operator mindset
- Proven success building, hiring, training, developing, and performance managing teams
- Experience leading hourly and salaried team members across operations, guest service, and facility execution
- Strong commitment to safety, compliance, operational standards, and guest experience
- Experience managing staffing levels, scheduling, payroll reporting, inventory, supplies, and daily operational reporting
- Ability to analyze KPIs, financial results, and P&L statements to identify gaps and improve performance
- Strong leadership communication skills with the ability to set clear expectations and hold teams accountable
- Experience resolving complex guest issues while balancing customer satisfaction, team impact, and financial results
- Ability to partner with senior leadership to execute business goals and continuous improvement initiatives
- Proven ability to maintain a clean, premium, well-run guest environment
General Manager Preferred Background & Skills:
- Bachelor’s degree preferred, or equivalent leadership experience in a customer-facing, operationally complex business
- Experience leading a high-volume entertainment, hospitality, recreation, fitness, attractions, retail, restaurant, or guest-facing venue
- Background growing group events, education programs, specialty revenue channels, or local market partnerships
- Experience improving customer satisfaction scores, referrals, employee retention, productivity, and safety audit results
- Strong local market awareness and ability to build community relationships
- Passion for developing people and creating an inclusive, high-accountability team culture
JOB ID: 175978
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Richard Van Oordt
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Additional Information
At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.
