Upscale Boutique Hotel Operations Manager

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Are you a passionate hospitality leader ready to take your career to the next level? We are seeking an experienced, hands-on Operations Manager to help lead an exceptional four-star boutique hotel featuring 150+ guest rooms, four private meeting and banquet spaces, and an upscale Spanish cuisine steakhouse. This is an exciting opportunity for a dynamic hospitality professional who thrives in a luxury environment, knows how to inspire teams, and is committed to delivering outstanding guest experiences. The ideal candidate is a strategic thinker and strong operational leader who can drive performance, develop talent, and ensure excellence across every aspect of the hotel.

Upscale Boutique Hotel Operations Manager Benefits

• Competitive salary commensurate with experience and qualifications.
• Health, Dental, Vision, and 401(K) benefits.
• Opportunity to lead operations at an upscale, four-star boutique hotel.
• Professional development and career advancement opportunities within a growing hospitality environment.
• Hotel stay discounts of up to 50% at participating luxury properties, with additional discounts available for family members.
• Complimentary access to professional development courses, business training, and online educational programs.
• Employee discount programs, lifestyle benefits, and opportunities to earn complimentary hotel stays through employee referral programs.

Upscale Boutique Hotel Operations Manager Requirements

• Minimum of 4+ years of progressive hotel operations management experience within a luxury, upscale, boutique, full-service hotel environment.
• Fluency in both English and Spanish is required, with excellent verbal and written communication skills in both languages.
• Proven experience managing multiple hotel departments, supervising department heads, and leading diverse teams.
• Strong understanding of hotel financial performance, budgeting, labor management, payroll, forecasting, and cost-control strategies.
• Experience overseeing or coordinating front office, housekeeping, food and beverage, banquets, and guest services operations.
• Exceptional leadership, organizational, problem-solving, and decision-making skills, with a strong commitment to luxury hospitality and guest satisfaction.
• A degree in Hospitality Management or Business Administration.

Upscale Boutique Hotel Operations Manager Duties/Responsibilities

• Oversee and coordinate daily hotel operations across all departments, including Front Office, Housekeeping, Engineering, Food & Beverage, and Banquets, ensuring seamless communication and consistent service excellence.
• Lead, coach, mentor, and develop department heads, supervisors, and team members while establishing clear performance expectations, accountability, and a positive workplace culture.
• Maintain exceptional guest service standards by monitoring guest feedback, resolving escalated concerns, conducting property inspections, and implementing continuous service improvements.
• Partner with restaurant and banquet leadership to ensure successful operations of the hotel's upscale steakhouse, private meeting and banquet spaces, and special events.
• Monitor financial and operational performance, including labor costs, payroll, departmental budgets, productivity, expenses, and overall profitability; identify opportunities to improve efficiency without compromising guest experience.
• Ensure compliance with hotel policies, operating procedures, safety regulations, and quality standards while working closely with the General Manager to implement strategic initiatives and achieve overall property objectives.

JOB ID: 183709

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