Commercial MEP Service Operations Manager

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Immediate opening for an experienced Commercial Service Operations Manager for a long-tenured and reputable MEP company!

Commercial Service Operations Manager Benefits:

• All benefits start on date of hire!
• Full health insurance and benefits
• Generous vacation/PTO
• 401K
• Bonuses
• Company-paid advanced training
• Employee-first culture

Commercial Service Operations Manager Requirements:

• Minimum of 7-10 years of experience in the mechanical service operations or related field
• Industry licenses and certifications, preferably in NH
• Prior leadership experience in HVAC, plumbing, electrical, or mechanical contracting
• Strong understanding of service management, dispatching, maintenance agreements, and field operations
• Ability to read, interpret, utilize, and train on manuals, schematics and control circuits related to HVAC and refrigeration systems
• Technical aptitude with knowledge of local codes and an ability to use resources at hand to find solutions
• Proven ability to manage budgets, financial reports, and departmental profitability
• Proficiency with service management software and Microsoft Office applications
• Ability to pass background screening and drug testing, if required
• Soft Skills Requirements:
  • Excellent leadership and organizational skills
  • Superb verbal and written communication skills
  • Mentor/coach mentality with passion for helping others
  • Strong problem solving and decision-making abilities
  • Possess a strong personal desire for improvement and desire to motivate HVAC technicians to be better tomorrow than they are today

Commercial Service Operations Manager Responsibilities:

• Responsible for the overall leadership, management, and profitability of the Service Department
• Oversees service operations for HVAC, Service Plumbing, Service Electrical, and/or Mechanical systems
• Ensures exceptional customer service, operational efficiency, employee development, and financial performance
• Member of the Senior Management Team and works closely with leadership to drive growth, maintain strong client relationships, and ensure the department operates safely and effectively
• Key Responsibilities include:
  • Operational Leadership
    • Lead and manage all daily operations of the Service Department
    • Work with the Service Manager on day-to-day operations
    • Develop and implement strategies to improve department efficiency, profitability, and customer satisfaction
    • Monitor service metrics, KPIs, and financial performance to ensure department goals are achieved
    • Establish and maintain service standards, procedures, and best practices
    • Develop and execute a multi-year growth strategy, including geographic expansion and service line diversification
    • Drive service quality, safety, and efficiency across service division
    • Communicate daily with the Service Manager reporting on project information, estimated time to complete jobs, labor hours and parts or material used/ordered
  • Financial Management
    • Prepare and manage departmental budgets, forecasts, and financial reports
    • P&L ownership and will be charged with scaling the organization while maintaining its high-performance culture
    • Review and monitor labor productivity, forecasts, budget, gross margins, overtime, and operational costs
    • Identify opportunities for revenue growth, cost reduction, and process improvement
    • Oversee pricing strategies for service work and maintenance agreements
    • Work collaboratively with accounting on invoicing, collections, and profitability analysis
    • Oversee all financial functions, from estimating and budgeting to capital allocation, ensuring sustainable profitability
  • Team Leadership & Development
    • Foster a positive, accountable, and team-oriented culture
    • Conduct performance reviews with assistance from the Service Manager, and implement employee development plans
    • Address employee relations, disciplinary issues, and performance concerns professionally and consistently
    • Promote employee engagement, retention, and career growth opportunities
  • Customer Relations & Business Development
    • Build and maintain strong relationships with customers, vendors, and subcontractors
    • Resolve escalated customer concerns in a professional and timely manner
    • Support sales efforts by identifying opportunities for additional services, upgrades, and maintenance agreements
    • Collaborate with estimating, project management, and sales teams to support company growth initiatives
    • Maintain high levels of customer satisfaction and repeat business
    • Cultivate strategic customer and partner relationships to expand market share
  • Safety & Compliance
    • Ensure compliance with all company policies and procedures, OSHA regulations, and industry standards
    • Promote and enforce a strong safety culture throughout the department
    • Ensure technicians maintain required licenses, certifications, and training
    • Oversee vehicle, tool, and equipment compliance and maintenance

JOB ID: 183016

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Miko Lukas

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