Fast Food Training & Deployment Manager

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We are seeking a dynamic, people-focused Area Training & Deployment Manager to lead training, development, and operational deployment initiatives across a multi-unit fast food 24 hour restaurants spanning Maryland and Delaware.

This individual will play a critical role in ensuring consistent operational execution, employee development, and brand standards across the organization. Responsibilities include new-hire training, management development, new product launches, new restaurant openings, and ongoing training initiatives designed to strengthen operational performance and the guest experience.

The ideal candidate is an exceptional relationship builder who leads with warmth, patience, and support while maintaining a high level of organization, attention to detail, and accountability. This person must be equally comfortable coaching restaurant teams in the field and managing the systems, documentation, and follow-up necessary to ensure the entire organization remains current with required training, operational procedures, and brand initiatives.

Key Responsibilities

Training & Team Development

• Lead and implement consistent onboarding and new-hire training programs across all locations.
• Develop and deliver ongoing training for crew members, shift leaders, assistant managers, general managers, and multi-unit leadership teams.
• Coach and mentor restaurant leaders to strengthen training effectiveness, employee engagement, and operational execution.
• Build a culture of continuous learning, accountability, and internal career development.
• Identify training gaps and partner with operations leadership to implement targeted improvement plans.

New Product Launches & Operational Deployment

• Coordinate the rollout of new products, promotions, procedures, and operational initiatives across the territory.
• Ensure restaurant teams are trained, prepared, and equipped to execute launches accurately and consistently.
• Communicate timelines, training materials, operational expectations, and implementation requirements to restaurant leadership.
• Conduct field visits to validate readiness, reinforce standards, and provide hands-on coaching during launches.

New Restaurant Openings

• Lead training and deployment efforts for new restaurant openings, including pre-opening preparation, team training, and operational readiness.
• Coordinate with operations leadership to ensure staffing teams are trained and prepared before opening.
• Support opening teams on-site to establish operational consistency, service standards, and a strong training culture from day one.
• Monitor post-opening performance and provide follow-up training and support as needed.

Training Compliance & Organization-Wide Accountability

• Maintain accurate, up-to-date training records across all locations and leadership levels.
• Monitor training completion, certifications, required learning, and implementation deadlines.
• Establish clear tracking and follow-up processes to ensure all restaurants remain current with organizational training requirements.
• Identify overdue training and partner with restaurant leaders to resolve gaps promptly.
• Maintain and communicate training calendars, deployment schedules, progress reports, and compliance updates.
• Provide leadership with regular visibility into training completion, readiness, and areas requiring additional support.

Field Leadership & Cross-Functional Collaboration

• Travel throughout Maryland and Delaware to support restaurant teams, conduct training visits, and evaluate operational readiness.
• Build strong working relationships with restaurant managers, multi-unit leaders, and support teams.
• Collaborate with operations leadership to align training priorities with business goals and operational needs.
• Reinforce food safety, quality, cleanliness, hospitality, service, and brand standards through consistent field coaching.
• Balance hands-on restaurant support with the administrative discipline required to manage a multi-location training program.

Qualifications & Experience

• Significant experience in quick-service or fast-food restaurant operations.
• Demonstrated experience supporting high-volume restaurants generating $5 million or more in annual sales, ideally including 24-hour operations.
• Prior experience in restaurant training, field training, operations leadership, learning and development, or multi-unit support.
• Strong understanding of restaurant systems, food safety, service execution, shift management, and brand standards.
• Experience rolling out new products, operational initiatives, training programs, or new restaurant openings.
• Proven ability to organize and track multiple training initiatives across several locations.
• Strong administrative skills, including maintaining accurate records, monitoring completion deadlines, and communicating progress.
• Excellent verbal and written communication skills.
• Ability to travel regularly throughout Maryland and Delaware.

JOB ID: 182552

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Kelly Buck

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