Michelin Service Director

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We are seeking an experienced and hospitality-driven Service Director to lead service operations and guest experiences for our Michelin-rated restaurant. Working closely with the Executive Chef and Owners, this role will oversee the service team, beverage program, guest relations, and day-to-day service standards.

The ideal candidate brings significant fine dining or luxury hospitality experience, strong leadership skills, a deep knowledge of food and beverage, and a genuine commitment to hospitality.

Compensation & Benefits

• Health, dental, and vision insurance
• Sick time
• Vacation
• Paid floating holidays
• Life insurance
• Food, beverage, and lodging discounts

Qualifications

• Minimum 10 years of food, beverage, and/or hospitality service experience
• Experience leading service teams in a fine dining, luxury hospitality, or high-end restaurant environment
• Level 1 (Introductory) Sommelier certification preferred
• Strong knowledge of food, wine, beverage, and hospitality
• Exceptional verbal, written, and presentation skills in English
• Experience with POS and PMS systems
• Knowledge of OpenTable, Tock, or similar reservation platforms
• Strong organizational skills with the ability to manage multiple priorities under time constraints
• Excellent interpersonal and communication skills
• Creative problem-solving and critical decision-making abilities
• Professional demeanor with the ability to remain calm and effective under pressure
• Genuine commitment to hospitality and exceptional guest service
• Ability to work collaboratively with culinary, beverage, concierge, and property leadership

Key Responsibilities

• Lead and oversee all service staff in partnership with the Executive Chef
• Provide warm, knowledgeable, and genuine hospitality throughout the operation
• Oversee service standards and ensure a seamless guest experience
• Build meaningful relationships with guests and assist in curating personalized guest experiences
• Maintain strong knowledge of the cuisine and educate guests on food and beverage offerings
• Ensure guest dietary restrictions and preferences are handled with care and attention
• Direct the curation, management, and oversight of the beverage program
• Research and order beverages to build and maintain an exceptional program
• Manage beverage inventory, cost control, and wine storage planning
• Oversee dining room organization, cleanliness, table settings, service tools, and guest-facing spaces
• Foster a warm, collaborative, and hospitality-focused team culture
• Provide ongoing education and development related to food, wine, beverage, and service
• Participate in daily briefings and departmental and interdepartmental meetings
• Partner closely with the Executive Chef, Culinary Leadership, Beverage Director, Concierge, Owners, and other departments
• Maintain clear, consistent, and timely communication with staff, leadership, guests, vendors, and industry partners
• Assist with hiring, performance management, and termination decisions in accordance with company policies and applicable regulations

JOB ID: 181989

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Elizabeth Wetherhold

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