Senior HR Operations Leader

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Seeking an experienced Senior HR Operations Leader to lead the people strategy for a prestigious luxury hospitality property. This highly visible leadership position will oversee all areas of human resources while partnering closely with executive leadership and department heads.

Responsibilities:

• Lead the organization’s overall human resources strategy and daily operations
• Oversee compensation, benefits, leave administration, employee relations, performance management, training, and compliance
• Coach department leaders on employee matters, leadership practices, and team performance
• Develop strategies to improve recruitment, retention, engagement, and workplace culture
• Manage complex employee relations matters, investigations, disciplinary actions, and disputes
• Review and maintain HR policies in accordance with federal, state, and local employment laws
• Partner with executive leadership on workforce planning and organizational goals
• Analyze HR metrics, employee feedback, turnover trends, and exit interview data
• Manage the HR department budget and supervise two team members
• Lead professional development, recognition, and leadership-development initiatives
• Serve as a visible and approachable resource for employees at all levels

Qualifications:

• Bachelor’s degree in Human Resources, Industrial Psychology, Business, or a related field
• At least 10 years of progressive HR experience, including leadership at an exempt or management level
• Broad knowledge of employee relations, compensation, benefits, compliance, talent acquisition, and training
• Experience handling complex employee relations matters and workplace investigations
• Knowledge of Virginia employment laws and regulations
• Strong leadership, communication, coaching, and organizational skills
• Ability to work on-site and maintain a visible presence throughout the property
• Luxury hospitality, resort, hotel, private club, or other high-touch service experience strongly preferred
• PHR, SPHR, SHRM-CP, or SHRM-SCP certification preferred
• Master’s degree preferred

Benefits:

• Medical and dental insurance with 70% of the premium paid by the employer
• Vision and domestic-partner coverage
• Company-paid life, AD&D, short-term disability, and long-term disability insurance
• Paid time off and six paid holidays
• Paid parental leave
• 401(k) with employer contribution after one year
• Tuition reimbursement
• Employee Assistance Program
• Free meals during scheduled shifts
• Significant discounts on hotel stays, dining, spa services, retail, golf, and tennis
• Friends-and-family hotel rates
• Leadership development and professional growth opportunities

JOB ID: 180404

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Casey Conger

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