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Our client is seeking a Director of Operations to lead a growing, highly regulated retail business. This is a rare opportunity to partner directly with the CEO and build the systems, accountability, and operational discipline that will support future expansion.

The Director of Operations will oversee the day-to-day business while creating the management systems that drive consistency, profitability, and exceptional customer experiences. This role is ideal for a hands-on leader who enjoys building teams, improving processes, coaching managers, and turning strategy into execution.

This position offers significant long-term growth as the organization expands to additional locations.

Benefits & Compensation

• Competitive base salary up to $150,000
• Performance-based bonus opportunity
• Profit-sharing program tied to company growth
• Outstanding opportunity for career advancement

Responsibilities

• Own the company's operational performance, including P&L management, labor planning, budgeting, KPI reporting, and operational execution.
• Lead, coach, and develop the General Manager and Assistant Store Managers while building accountability, improving performance, and ensuring exceptional execution throughout the operation.
• Create, implement, and continuously improve SOPs, operational systems, reporting, and leadership routines that support consistency, compliance, and scalability.
• Drive cross-functional initiatives including delivery launch, technology implementations, operational improvements, vendor management, staffing optimization, and process improvement.
• Partner closely with the CEO to identify opportunities, solve operational challenges, improve profitability, and build scalable systems that support future growth.

Requirements & Qualifications

• Minimum of 7 years of operations leadership experience within retail operations or another high-volume customer-focused environment.
• Proven success managing managers while developing high-performing teams and creating a culture of accountability.
• Strong financial acumen with experience managing P&Ls, labor costs, budgets, forecasting, and operational KPIs.
• Demonstrated experience building systems, improving operational efficiency, and implementing processes that scale with business growth.
• Must be at least 21 years of age and authorized to work in the United States.

Preferred Background & Skills

• Experience working within a regulated industry such as cannabis, healthcare, alcohol, financial services, or pharmaceuticals.
• Experience launching new operational initiatives including delivery, logistics, technology platforms, or multi-department projects.
• Familiarity with EOS (Entrepreneurial Operating System) or similar operating frameworks.
• Comfortable utilizing technology, AI tools, and operational software to improve productivity and decision-making.
• Strong communication skills with the ability to influence executives, managers, and staff across the organization.

What Success Looks Like

The successful Candidate will:

• Build a high-performing management team that consistently executes company standards.
• Improve operational efficiency while increasing profitability and enhancing the guest experience.
• Create sustainable systems that reduce day-to-day firefighting and improve accountability.
• Establish measurable KPIs that drive performance throughout the organization.
• Help position the company for successful future expansion into multiple locations.

JOB ID: 179087

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Anthony Leone

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