Director of Professional Services
Recruiting Partner: Patrick Walker
Dallas, Texas | IT | Not Remote | $130,000 to $160,000 | Job ID: 177787
Job Summary
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A growing technology company is seeking a Director of Implementation & Professional Services to lead client onboarding, implementation, integrations, and training. This is a high-impact leadership role for someone who can own the full post-sale implementation process, improve delivery standards, and help clients achieve successful go-live outcomes.
What You’ll Do
- Lead the full client implementation process from kickoff through go-live
- Manage timelines, scope, deliverables, and client expectations
- Oversee technical integrations with client systems and third-party platforms
- Build and improve onboarding, training, documentation, and enablement processes
- Lead, coach, and develop a small Professional Services team
- Serve as the escalation point for complex implementation issues
- Partner with Product, Engineering, Sales, and Customer Success to improve the client experience
- Track and report key metrics such as time-to-go-live, implementation success, CSAT, and scope variance
What We’re Looking For
- 7+ years of experience in implementation, onboarding, professional services, or similar client delivery roles
- 5+ years of leadership or team management experience
- Solutions Architecture
- Strong experience managing complex software or technology implementations
- Hands-on understanding of integrations, APIs, and third-party systems
- Ability to manage multiple stakeholders and keep projects on track
- Strong client-facing communication and problem-solving skills
- Experience improving processes, metrics, and team performance
- Comfort using AI, automation, or technology tools to improve implementation workflows
- Bachelor’s degree preferred, or equivalent professional experience
Preferred Experience
- Experience with financial, operational, inventory, AP, or back-office platforms
- Experience with HubSpot or implementation tracking tools
- GUIDEcx experience is a plus
What’s Offered
- Competitive salary
- Medical, dental, and vision benefits
- 401(k) with company match
- Unlimited PTO
- Paid leave programs
- Career growth and professional development
- Collaborative and supportive team environment
- Opportunity to build and improve a key department within a growing company
JOB ID: 177787
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Patrick Walker
To Apply for this Job Click Here
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Additional Information
At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.
