Luxury Customer Experience & Showroom Manager
Recruiting Partner: Anthony Leone
Paramus, New Jersey | Hospitality Operations | Not Remote | $85,000 to $105,000 | Job ID: 176471
Job Summary
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We are seeking a polished, hospitality-driven leader to help create an elevated showroom experience within a premium retail environment. This is an opportunity for someone from a luxury hospitality or high-end customer service background to transition into a growing organization that values personality, professionalism, and relationship-building over technical product expertise.
Luxury Customer Experience & Showroom Operations Specialist Benefits and Compensation:
- Competitive base salary plus performance-based incentives
- Career growth opportunities within a growing premium retail organization
- Employee discounts on premium consumer electronics and home entertainment products
- Professional, team-oriented, hospitality-focused work environment
Luxury Customer Experience & Showroom Operations Specialist Requirements & Qualifications
- 3–5+ years of leadership experience within luxury hospitality, hotel operations, concierge services, premium retail, or high-end customer-facing environments
- Strong communication, leadership, organizational, and relationship-building abilities
- Ability to confidently engage with affluent clientele while delivering a polished, luxury-level customer experience
- Proficiency with Microsoft Office, CRM systems, POS systems, or operational software platforms
Must Haves
- Create a hospitality-driven showroom experience where customers feel welcomed, valued, and excited throughout their visit
- Oversee showroom flow, front desk presentation, cleanliness, organization, and luxury-level operational standards
- Coordinate daily communication between showroom, warehouse, purchasing, installation, and leadership teams to ensure seamless execution
- Support onboarding, team accountability, and customer-service training with a strong emphasis on professionalism, composure, and teamwork
Luxury Customer Experience & Showroom Operations Specialist Preferred Background & Skills
- Background in luxury hotels, concierge operations, premium retail, or high-end client services
- Experience leading customer-facing teams in fast-paced environments with elevated service expectations
- Existing relationships within luxury service industries, interior design, contractor, or local business communities
- AV, electronics, home theater knowledge, or bilingual communication skills are considered a strong plus
JOB ID: 176471
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Anthony Leone
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Additional Information
At Goodwin Recruiting, our clients seek qualified candidates, and that is what we deliver. A person’s age, gender, race, color, marital or family status, national origin, disability, religion, veteran status, sexual orientation, gender identity has no bearing on whether they are able to do the job. We evaluate the knowledge, skills, and abilities that meet the requirements of the position and aim to open doors and change lives. We work hard to identify a broad slate of candidates for each of our clients, with many hiring success stories to share.
